EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 7, Problem 9PA
Summary Introduction
Interpretation: speeding up the process and delivery process.
Concept introduction:In any process sequence, the value-added (VA) activities are those which adds value to the product or service produced. In other words, the value-added activities add or include some steps for which customers are willing to pay.
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please help answer part a and b for question 1. Please answer question 2 as well.
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The proposed E-Counselling System (ECS) allows students to submit their complaints. The system starts with the initial state where it shows a complaint form for the student to fill. After the student fills out the complaint form, he/she should submit it. The submitted complaint appears to the academic advisor who assigns it to a staff member and change its state to under process. The staff member should resolve the student complaint within one week. If the week has passed and the complaint is not resolved yet, the complaint state becomes unsolved and further actions are taken by the Head of Department. The Head of Department changes the state of the complaint to under investigation and a meeting is conducting with the student to resolve his/her complaint. At the end, the Head of Department resolves the student complaint.
Draw a State Diagram for the Complaint object. Use suitable names for the states and show all guards.
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