. (Scenario Based Question - Customer )"Good fternoon, I need to speak to a manager now, can omeone please call me back! Netflix has taken money ut of my account when I cancelled the subscription ges ago. They have still charged me for their services.

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
icon
Related questions
Question
AA
6:55
<
3. (Scenario Based Question - Customer )"Good
Afternoon, I need to speak to a manager now, can
someone please call me back! Netflix has taken money
out of my account when I cancelled the subscription
ages ago. They have still charged me for their services.
This has left me with no money. This is fraud! I need
this money refunded straight away otherwise I will not
be able to afford groceries for my kids this week. Please
refund this money now! I don't want to wait anymore. I
have tried calling but can't get through, someone please
call me!"
boards.greenhouse.io
★
Simeon has sent us an email, please call this
customer and document how you would approach the
phone call, there is not a manager available but you do
not want to leave the callback for another day. Please
document the process you would follow from the
moment the customer answers your call back:
Privacy - Terms
Transcribed Image Text:AA 6:55 < 3. (Scenario Based Question - Customer )"Good Afternoon, I need to speak to a manager now, can someone please call me back! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! I don't want to wait anymore. I have tried calling but can't get through, someone please call me!" boards.greenhouse.io ★ Simeon has sent us an email, please call this customer and document how you would approach the phone call, there is not a manager available but you do not want to leave the callback for another day. Please document the process you would follow from the moment the customer answers your call back: Privacy - Terms
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Management Information Systems: Managing The Digi…
Management Information Systems: Managing The Digi…
Management
ISBN:
9780135191798
Author:
Kenneth C. Laudon, Jane P. Laudon
Publisher:
PEARSON
Business Essentials (12th Edition) (What's New in…
Business Essentials (12th Edition) (What's New in…
Management
ISBN:
9780134728391
Author:
Ronald J. Ebert, Ricky W. Griffin
Publisher:
PEARSON
Fundamentals of Management (10th Edition)
Fundamentals of Management (10th Edition)
Management
ISBN:
9780134237473
Author:
Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:
PEARSON