EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 7, Problem 3CQD
Summary Introduction
Case Summary: A rare book library at the University of Audubon in England keeps books that are worth thousands of dollars. This library is the foremost choice for many book readers. The library wants to design a structured process to make ensure the safety of books. The library has a designated process for which the throughput rate is 40 customers per hour. On average, 10 people wait in the visitor’s area, 12 people in the second waiting area, 5 people in the first edition waiting area, 3 people in the original manuscript area and 1 in the author’s journal waiting area. Activity durations are provided by the library and they want to analyze their process flow chart to ensure maximum customer satisfaction.
Interpretation: No. of patrons needs to be calculated that are there in the total library service delivery system.
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