EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 7, Problem 2DQ
Summary Introduction
Interpretation: Examples of customer and provider routed services along with some improvements needs to be determined.
Concept introduction: Customer-routed services are those where out of many possible route options, customer can select one based on her preference and immediate needs. On the contrary, the Provider-routed services constrains the flow of customer through some pre-defined service routes only.
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