EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
bartleby

Concept explainers

Question
Book Icon
Chapter 7, Problem 2DQ
Summary Introduction

Interpretation: Examples of customer and provider routed services along with some improvements needs to be determined.

Concept introduction: Customer-routed services are those where out of many possible route options, customer can select one based on her preference and immediate needs. On the contrary, the Provider-routed services constrains the flow of customer through some pre-defined service routes only.

Blurred answer
Students have asked these similar questions
From your personal experience, what is an example of software as a service? Of BYOD?  Discuss the pros and cons of each.
Understand the process structure in services and how to position a service process on the customer-contact matrix.
Describe service blueprinting? Give some examples of when it should be used?
Knowledge Booster
Background pattern image
Operations Management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Recommended textbooks for you
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Text book image
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Text book image
Business in Action
Operations Management
ISBN:9780135198100
Author:BOVEE
Publisher:PEARSON CO
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Text book image
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.