EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 7, Problem 3PA
Summary Introduction

Interpretation: the process of working

Concept introduction:Consider the process of hospital admission. Patients come to the hospital at an average rate of 10 patients per hour. Before registration, there is a buffer (B1) of 5 patients. After registration, there is a second buffer (B2) of 10 patients before the patients do their checkup by the doctor. Once the checkup is done, 90% of the patients just leave the process and the rest 10% take admission.

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How does seasonal variability in demand affect the flow and waiting time through a process? How might a company respond to reduce the effect of this variability?
Founded in​ 1970, ABC is one of the​ world's largest insurance companies with locations in 28 countries. Given the following​ description, flowchart the new policy setup process as it existed in​ 1970:   Individual customers who wanted to set up a new policy would visit one of​ ABC's 70 branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ division in London. In​ addition, a customer might also fill out the application at home and send it directly to any number of ABC​ locations, which would then transfer it to the London operation. Once​ received, XYZ separated the various parts of the​ application, then scanned and digitized it. The electronic image was then retrieved from a server and delivered to an​ associate's desktop client computer. The associate was responsible for entering the information on the form into the appropriate database.…
What do you think are the limitations of the flow process chart? Then suggests ways to answer these  limitations. Answer in 20 sentences.
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