please comment on two of your fellow responses, if you agree or disagree, please explain why.
please comment on two of your fellow responses, if you agree or disagree, please explain why.
Val Respond 1:
The front desk at the point of sale, or POS, is where customers pay for goods and services and collect sales taxes by using cash or a credit card. It involves several steps, including planning, design, implementation, and maintenance.
1. Provide the room availability to arriving visitors who haven't made a booking in advance.
2. Specific commodities are upsold. Because the buyer will be motivated and may even consider purchasing a pricey good or service, it would increase the sale.
3. Confirm and keep track of any product supply to the rooms.
4. Provide any form of data to guests about other products for sale in the property. This covers items like food and drinks. The overall purpose of the front desk is to sell each and every item offered to guests in the hotel's amenities.
5. Every time keep in mind that each sale, even those of the rooms, continues to generate the most profit possible.
6. Request for visitor comments and suggestions.
Planning can then start with Narula's other objective of improving communication among the front office, marketing, and sales. The front desk staff can provide outstanding client information that's required for creating a successful business plan.
Lin Respond 2:
To be a point-of-sale front office a front office staff must promote profit centers of the hotel. Planning includes setting objectives, braining storming areas for promotion, evaluating alternatives, drawing up budgets, and developing an evaluation tool for feedback. Without a plan, a point-of-sale front offic has little chance of success. The plan should be developed in consultation with hotel management, department managers, and front line employees from various departments.
Some of the goals Narula suggests for the front office as it adopts a sales department attitude include the following:
- Sell rooms to guests who have not made prior reservations.
- Upswell (encourage a customer to consider buying a higher-priced product or service than originally anticipated to guests with prior reservations.
- Maintains the inventory of the product-that is, the rooms.
- Convey information to the guests about other products available for the sale at the property- for example, food and beverages. Th e objective of the front office is to sell all available facilities t the hotel to the guests.
- Ensure maximum revenue is generated from the sale of rooms by striking a balance between overbooking and a full house.
- Obtain guest feedback.
If we take these goals, as well as Narula’s other goal of increasing communication between the front office and marketing and sales, then the planning can begin. Valuable information about the guests, essential for the formulating an effective marketing strategy, can be conveyed by the front office staff.
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