EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 7, Problem 7PA
Summary Introduction
Interpretation: No. of calls need to be measured that three CSRs can handle during the half-hour period.
Concept Introduction: Resource utilization is an important analytic to measure the capacity of the system. Utilization refers to the ratio of resources used to resource available.
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