a.
Interpretation:The impact of reducing WIP inventory is to be discussed along with its relationship with a job shop performance.
Concept Introduction: Job shop is a manufacturing set up catering to a large variety of products. The products are many times non-repetitive and have different requirements for different machines/equipment in different sequence. Job shop has its own subtle intricacies which are to be managed (even with the help of mathematical modelling) to operate efficiently. The overall equipment efficiencies and worker utilization factors are normally not high.
b.
Interpretation:The waya job shop can provide a high level of customer service is to be discussed.
Concept Introduction: Customers expect three parameters viz. quality, cost and delivery. A job shop also has to ensure these parameters, but in their specific case delivery is of maximum criticality (not to say that quality and cost are not critical).
c.
Interpretation: Every organization needs to minimize worker idle time (non-value added cost) and job shops are no exception. This objection is to be discussed.
Concept Introduction: Job shop operations are (comparatively) more concerned about labour efficiencies because of the comparative high labour costs involved.On the other hand, a good job shop would like to keep some redundant labour to help cater to peaks so that the customers do not get dissatisfied.
d.
Interpretation:The ways and means to improve factory efficiency in job shop operations are to be explained.
Concept Introduction: Efficiency of any unit is output/input. Overall efficiency of a job shop may be measured as output hours (in terms of standard hours produced)/the input hours including direct and indirect hours.
Improving the efficiency is a general concern and all management efforts are concerned with this while maintaining high levels of customer service.
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Chapter 9 Solutions
Production and Operations Analysis, Seventh Edition
- Complete the following statements by filling, in the blanks with the correct word choose your answer below. Guest Registration Card Front desk officer Room Assignment Leader Preregistration Guest folio Housekeeping Productivity 1.____it refers to the blocking of rooms as per necessity of the guest. 2. For fast and efficient registration process,the information from the guest that includes name, address, contact number, company affiliation, and other personal data gathered are directly recorded in___ 3.______it includes several activities such as room and rate assignment and creation of guest folio. 4. In all businesses or establishments, no one would want to take long transactions as it slows___ 5.The front desk officer will directly coordinate with the______ department to give special care and attention for the room accommodationsof VIP guests that are booked. 6.Have_____ copies of the amenity voucher prepared by the front desk office. 7. After allocation of rooms for expected…arrow_forwardKindly draft at least 5 SMART Work Objectives from the following below. 1. Perform the Human Resource Administrative functions for the department. Monitor Staff Attendance and update leave register weekly. 2. File and Register Deeds, Power of Attorney and Bills of Sale within one day of presentation. 3. Examine Birth, Death and Marriage Certificates within the work day period ensuring 99% accuracy. 4. Maintain Office Stores - perform monthly stock check and ensure that adequate stock is available at all times. Update Assets Register after each purchase of equipment. 5. Provide Support to the Accounting Processes - certify invoices and approve local purchase orders with 100% accuracy.arrow_forwardYou are the newly appointed operations manager for a local manufacturer of jeans for men and women. Previously, there was no proper management of the department and you intend to correct this by revamping the layout and flow of manufacturing. You also intend on improving the reliability of the operations processes. You need to explain to your new operations team several important concepts related to operations management. 1.1.Describe the operations transformation model to your team. 1.2.Explain the components of the model and apply each to the jeans manufacturing process.arrow_forward
- a. Design Processi. Explain why the service design process is more difficult than the product design b. Process Strategyi. Explain the difference between assembling a car and assembling an electronic equipment according to process strategy? c. Operations Strategyi. Explain the understanding of the theory of Comparative Advantage which was initiated by David Ricardo ii. Briefly describe the application of this theory to operations management and give an example. d. Operations and Productivityi. Explain why management is an important determinant of productivity?ii. Explain why the knowledge society is very important in productivity in acompanyarrow_forwardWhich of the following is not a role of operations management? - to add value in the transformation process - to ensure there are quality management processes - to investigate the most cost effect effective production methods - to hire the best (most suitable) production operatives.arrow_forwardIndicate whether the item below is used as key performance indicators for the areas of (A) Financial, (B) Customer, (C) Internal Process, or (D) Learning and Growth performance. Choose the one best choice. Percent of materials left over from production sold as scrap *(A) Financial(B) Customer(C) Internal Process(D) Learning and Growth performance.arrow_forward
- Choose the one correct answer Which of the following activities should be reduced or eliminated in order that manufacturing efficiency increases?A. Training of LaborersB. Moving time of work-in process materials from one work station to another.C. None of the above.D. Amount of time consumed by a laborer to add new features to the product. All are financial measures, except:Reduction of past due accountsEarnings per shareMarket shareRevenue growtharrow_forwardWhat are the activities which are used to production and operations management functions. Production and operations management concern with the conversion of inputs into outputs, using Physical resources, so as to provide the desired utilities to the customer while meeting the other Organizational objectives of effectiveness, efficiency and adoptability.arrow_forwardIn the context of process technology strategy 1) ____ process technologies act on input resources. 2) ____ of the operations is directly linked to its process technology. a. Indirect, Capacity b. Capacity, Direct c. Capacity, Indirect d. Direct, Capacityarrow_forward
- In a(n) _____ system, employees are paid based on the number of items that are produced. a. piecework b. competency-based c. stock options d. skill-based e. hourly wagearrow_forwardGoods and services that integrate a product are called a. production processes. b. raw materials. c. components. d. production facilities. Most of the activities in operations management can be grouped into how many business functions? a. Four b. Two c. Five d. Three In which type of production system do services dominate the value of the product? a. Service b. Component c. Production d. Manufacturingarrow_forwardA timeworn story tells of a seasoned woodcutter who had been chopping down twenty trees a day since he was a boy. As he reached his golden years, the local townspeople bought him his first chain saw. The old man was grateful but somewhat confused as he took the gift away. Days later, looking haggard and pale, he appeared in town. When asked how his chain saw had changed his job, he confessed to great frustration. His tree cutting production had dropped 50% to only ten trees per day, and he was more fatigued than before. Concerned that the gift might not be working properly, a townsman grabbed it from the old man's hands and started it up. As the chain saw roared to life, the old man cried, "What's that noise? What's that noise?" Instructions Think of the townspeople as managers and the woodcutter as an employee. Using the rule for "good" managers that they should be understanding towards their employee’s limits / FLEXIBILITY AND UNDERSTANDING, develop a response from the situation…arrow_forward
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