Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Question
Chapter 3, Problem 1PA
a)
Summary Introduction
To determine: The capacity of barber expressed in customers per hour.
b)
Summary Introduction
To determine: The flow rate.
c)
Summary Introduction
To determine: The utilization.
d)
Summary Introduction
To determine: The cycle time
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8. The parts department of a large automobile dealership has a counter used exclusively for mechanics’requests for parts. The time between requests can be modeled by a negative exponential distributionthat has a mean of five minutes. A clerk can handle requests at a rate of 15 per hour, andthis can be modeled by a Poisson distribution that has a mean of 15. Suppose there are two clerksat the counter.a. On average, how many mechanics would be at the counter, including those being served?b. What is the probability that a mechanic would have to wait for service?c. If a mechanic has to wait, how long would the average wait be?d. What percentage of time are the clerks idle?e. If clerks represent a cost of $20 per hour and mechanics a cost of $30 per hour, what numberof clerks would be optimal in terms of minimizing total cost?
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Chapter 3 Solutions
Operations Management
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