Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Textbook Question
Chapter 20, Problem 6CQ
The Kano model classifies needs into three categories. Which of the following is not a category in the Kano model?
- a. Performance needs
- b. Delighters
- c. Must-haves
- d. Important needs
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Self-actualization needs are the most basic needs that Maslow discovered.;True or False
10) An ad for Conesco's life insurance asks the question, "How do you plan on supporting your family after you pass away"? The ad shows a tombstone with a sign that offers the face of the stone as ad space. The ad is intended to appeal to which of the hierarchy of needs?
Physiological needs
Safety needs
Social needs
Self-actualisation needs
Arrange Maslow's needs by dragging and dropping the needs in a hierarchy from the lowest order needs at the
bottom of the list to the highest order of needs at the top.
Self-actualization
= Self-esteem
= Physiological
= Love and belonging
= Safety needs
Chapter 20 Solutions
Operations Management
Ch. 20 - Prob. 1CQCh. 20 - Prob. 2CQCh. 20 - Prob. 3CQCh. 20 - Prob. 4CQCh. 20 - Prob. 5CQCh. 20 - The Kano model classifies needs into three...Ch. 20 - Prob. 7CQCh. 20 - Prob. 8CQCh. 20 - Prob. 9CQCh. 20 - Prob. 10CQ
Ch. 20 - Prob. 11CQCh. 20 - Prob. 12CQCh. 20 - Prob. 13CQCh. 20 - Prob. 14CQCh. 20 - Prob. 15CQCh. 20 - Prob. 16CQCh. 20 - Prob. 17CQCh. 20 - Prob. 18CQCh. 20 - Prob. 19CQCh. 20 - Prob. 1PACh. 20 - Prob. 2PACh. 20 - Prob. 3PACh. 20 - Prob. 4PACh. 20 - Prob. 5PACh. 20 - Prob. 6PACh. 20 - Prob. 7PACh. 20 - Prob. 1CCh. 20 - Prob. 2CCh. 20 - Prob. 3C
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