Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)
13th Edition
ISBN: 9780135225899
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter 9, Problem 2CS
Summary Introduction
Case summary:
Person HR the manager of the metropolitan branch made an attempt to analyze the driving license renewal operations. The various steps and the time taken for each of them are analyzed.
He identified that the work was divided unequally between the workers. This led to long queues during peak periods. He was under severe pressure to increase the productivity while satisfying the incoming demand.
To determine: The number of applications that can be processed in an hour.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Required information
Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
a.
Using the data, prepare a check sheet for the problem…
Input Area
Cost Per Hour $1500.00
Outage Duration (hours) 3
Output Area
Total Cost for Outage $4500.00
One-Variable Data Table: Cost
Outage Impact Analysis
Duration
(hr) (Cost)
1 $1500.00
1.5 $2250.00
2 $3000.00
2.5 $3750.00
3 $4500.00
3.5 $5250.00
4 $6000.00
4.5 $6750.00
5 $7500.00
Given the data above
Which What If Analysis tool is the worksheet using?
Provide a description of the What If Analysis tool and why it was used in the worksheet.
Interpret what the data means.
Discuss what it means for the business.
How are system flowcharts and program flow charts related?
Chapter 9 Solutions
Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)
Ch. 9 - Prob. 1EDCh. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - What are the requirements for a focused work...
Ch. 9 - Prob. 10DQCh. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQCh. 9 - Prob. 14DQCh. 9 - Prob. 15DQCh. 9 - Prob. 16DQCh. 9 - Explain the concept of cross-docking.Ch. 9 - What is a heuristic? Name several that can be used...Ch. 9 - Prob. 1PCh. 9 - Prob. 2PCh. 9 - Three departmentsmilling (M), drilling (D), and...Ch. 9 - Roy Creasey Enterprises, a machine shop, is...Ch. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Six processes are to be laid out in six areas...Ch. 9 - Stanford Rosenberg Computing wants to establish an...Ch. 9 - Illinois Furniture, Inc., produces all types of...Ch. 9 - Sue Helms Appliances wants to establish an...Ch. 9 - The Action Toy Company has decided to manufacture...Ch. 9 - The following table details the tasks required for...Ch. 9 - Tailwind, Inc., produces high-quality but...Ch. 9 - Prob. 18PCh. 9 - Because of the expected high demand for Mach 10,...Ch. 9 - Prob. 20PCh. 9 - Suppose production requirements in Solved Problem...Ch. 9 - The preinduction physical examination given by the...Ch. 9 - Samuel Smith's company wants to establish an...Ch. 9 - Prob. 8PCh. 9 - Prob. 9PCh. 9 - Prob. 25PCh. 9 - Prob. 26PCh. 9 - Prob. 27PCh. 9 - Prob. 1CSCh. 9 - Prob. 2CSCh. 9 - Prob. 3CSCh. 9 - Prob. 4CSCh. 9 - Prob. 1.1VCCh. 9 - Prob. 1.2VCCh. 9 - Prob. 1.3VCCh. 9 - Prob. 1.4VCCh. 9 - Prob. 1.5VCCh. 9 - Prob. 1.6VCCh. 9 - Prob. 2.1VCCh. 9 - Prob. 2.2VCCh. 9 - Prob. 2.3VC
Knowledge Booster
Similar questions
- Subject: Risk Management 1. Why is there a need to establish a food safety management system in retail and service establishment? 2. What are the steps to follow in setting up a process approach to HACCP?arrow_forwardExplain the differences between flow diagrams and system flowcharts.arrow_forwardEsc Hg Time: 1 hour, 51 minutes, 08 seconds. * Question Completion Status: 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 31 32 19 20 21 22 23 24 25 26 28 29 30 A Moving to another question will save this response. Question 16 of 32 Question 16 1 points Save Answer CASE: The correct implementation of new product development process helps minimize the risk of product failure. When Netflix wanted ideas for improving the accuracy of its Cinematch online recommendation system, it decided to "open it up to the world," promising a $1 million prize for the best solution. QUESTION: Identify the idea generation tool used by Netflix in this example. *** For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIUS Paragraph V AV V Ix V L %0 V System Font V 12pt 8 C FS BI A+ F3 B ! 1 F1 @ F2 F4 2 TW 11 الالالال ER F6 T 6 F7 Y & 17 F8 * U 8 F9 ( F10 9 27 - F11 0 POWERED BY TINY PriSc F12 P 1 Insearrow_forward
- Roger Ginde is developing a program in supply chain management certification for managers. Ginde has listed a number of activities that must be completed before a training program of this nature could be conducted. The activities, immediate predecessors, and times appear in the accompanying table: Activity Immediate Predecessor(s) Time (days) A − 2 B − 6 C − 1 D B 10 E A, D 3 F C 6 G E, F 8 This exercise contains only parts b, c, and d. b) The critical activities for the leadership training program development project are ▼ C - F - G A - E - G B - D - E - G . c) The project length for the leadership training program development project = enter your response here days. d) Slack time for each of the activities is: Activity Slack Time A enter your response here B enter your response…arrow_forwardRoger Ginde is developing a program in supply chain management certification for managers. Ginde has listed a number of activities that must be completed before a training program of this nature could be conducted. The activities, immediate predecessors, and times appear in the accompanying table: Activity Immediate Predecessor(s) Time (days) A − 4 B − 6 C − 1 D B 10 E A, D 5 F C 5 G E, F 8 This exercise contains only parts b, c, and d. Part 2 b) The critical activities for the leadership training program development project are ▼ B - D - E - G C - F - G A - E - G . Part 3 c) The project length for the leadership training program development project = enter your response here days. Part 4 d) Slack time for each of the activities is: Part 5 Part 6 Part 7…arrow_forwardSubject:Quality Engineering How to design a customer satisfaction questionnaire for Bank.arrow_forward
- 13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet. Complaint Broken glass Delivered to wrong address Furniture rubbed together while on truck Late delivery Late arrival for pickup ///// /// ///// ///// // ///// ///// Missing items Nicks and scratches from rough handling ///// Soiled Upholstery ///// ///// Tally ///// / /// ///// I // ///// ///// ///// /// a. Use a Pareto chart to identify the "few vital" complaint problems. b. Use a cause-and-effect diagram to identify potential causes of the complaintsarrow_forwardCreate a job specification for a fictional position at Checkers FreshX.arrow_forwardInstruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.arrow_forward
- Problem #1 Name: Frank Smith Date 4/6 4/7 4/8 4/9 4/10 4/11 In 8:00 8:00 7:45 7:45 8:15 10:00 Out 12:00 12:30 11:15 11:30 1:00 3:00 In 12:30 1:00 11:45 12:00 1:30 Out 6:00 5:00 4:30 4:30 5:30 Total Hours Worked>> Hours Regular Pay: $8.50 per hour Overtime Pay: 1.5X regular pay for hours over 40 Hrs Frank Smith Regular Overtime Rate $8.50 $12.75 Gross Earnings >> Amountarrow_forwardnity College | Pima x B Module 12 Practice Assignment 6 Question 1- Module 12 Practice x A ezto.mheducation.com/ext/map/index.html?_con=con&external_browser=D0&launchUrl=https%253A%252F%252Flms.mheducation.com%252Fmghmiddleware%252Fr ediStay v4 E New Scorpion O Redistay - (Unknown) U Ulitpro -New e Scorpion (UAT) 5) Springfield - Home inContact Dashboards RediStay v4 (UAT) -... lodule 12 Practice Assignment_Ch.17 i Saved 1 Challenge Problem 17-25 (Static) [LU 17-2 (2)] A delivered price (including attachments) of a crawler dozer tractor is $135,000 with a residual value of 35%. The useful life of the tractor is 7,700 hours eBook Print a. What is total amount of depreciation allowed? References Total amount b. What is the amount of depreciation per hour? (Round your answer to the nearest cent.) Amount of depreciation per hourarrow_forwardExplain what consequential loss (business interruption) programme deals with and predict any five possible sources of consequential losses. Provide practical examples.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.