Marketing: An Introduction (13th Edition)
13th Edition
ISBN: 9780134149530
Author: Gary Armstrong, Philip Kotler
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Textbook Question
Chapter 5, Problem 1BLC
Pick a company or brand that we've discussed in a previous chapter- Nike, Starbucks, Netflix, Apple, Jet Blue, or another. How does the company you chose use its understanding of customers and their buying behavior to build better customer relationships?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
We are all consumers. To be effective marketers, we sometimes need to think like consumers. That is why we do so much research into our customer segments; to ask those important questions “why do you like us.”
Now, think of your favorite product/service or brands. Think about why they are your favorite brands. What are the reasons why they provide you so much value? Now, start to think about your definitions of value? What do you think are the most important?
For your reflection assignment, select a product (or service) or your favorite brand.
From a consumer perspective, list the five most important aspects/characteristics/attributes that make it your favorite/preference.
Knowing those, become a marketer of your favorite product/service/brand, what are the five important things you can do to continue providing “value” to your customer base?
After you list them, compare them. Provide a short analysis of your findings. Are they reasonable to achieve? Are they costly to…
Assume that you are working in the marketing department of a major manufacturer of athletic shoes. Your firm is introducing a new product, a line of disposable sports clothing. That’s right—wear it once and toss it! You wonder if it would be better to market the line of clothing with a new brand name or use the family brand name that has already gained popularity with your existing products. Make a list of the advantages and disadvantages of each strategy. Develop your recommendation.
Please give me an idea and not intended to copy.
Choose two companies from smart, Goldilocks, chowking and jollibee of your preference and answer ths question: As a consumer, what are the different factors that will make you buy their products or services?
Chapter 5 Solutions
Marketing: An Introduction (13th Edition)
Additional Business Textbook Solutions
Find more solutions based on key concepts
Small Business Analysis Purpose: To help you understand the importance of cash flows in the operation of a smal...
Financial Accounting, Student Value Edition (5th Edition)
Assume that the bonds are selling for the following amounts:
Microsoft $1,100
GE Capital $1,030
Morgan Stanley ...
Foundations Of Finance
The price of a one year put option on ET stock. Introduction: A binomial model portrays the development of irre...
Corporate Finance (4th Edition) (Pearson Series in Finance) - Standalone book
The actual demand for the patients at Omaha Emergency Medical Clinic for the first 6 weeks of this year follows...
Operations Management
19. Why is it inappropriate for a company to include freight-out expense in the Cost of Goods Sold account?
Financial Accounting: Tools for Business Decision Making, 8th Edition
1-1. Define marketing and outline the steps in the marketing process. (AASCB: Communication)
Marketing: An Introduction (13th Edition)
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.Similar questions
- Consider are recent purchase you made online. It could be anything from technology products, household items, clothing, or even a service for entertainment. Be sure to describe the item you purchased and answer each of these questions in the buying process stages: Problem Recognition What was the rationale for needing or wanting the product? Information Search What information did you research on the products? How many different product options and competitors did you research? Evaluation of Alternatives How did you find the website to buy your purchase and what site did you purchase from? Purchase Decision How was the product promoted online and what information was included? Did you read the reviews and was this a part of your decision-making process to buy the product? Post-Purchase Evaluation Did the online purchase solve the problem?arrow_forwardBeing first to market can be an advantage and a disadvantage. Provide at least one reason for each.arrow_forwardImagine you and your teammates are buyers for a firm such asApplebee’s, Dick’s Sporting Goods, Hilton Hotels, or anothercompany you like. Map out a logical buying process for a newtask purchase for your organization.arrow_forward
- Give an example of a recent purchase experience in which you were dissatisfied because a firm’s marketing mix did not meet your expectations. Indicate how the purchase fell short of your expectations and also explain whether your expectations were formed based on the firm’s promotion or on something else. Will it affect how much you trust that firm or brand in the future?arrow_forwardSuppose you are a marketing executive. How will you redefine selling concept, marketing concept, societal concept and justify your preference among these in case of conducting your business activities.arrow_forwardConduct research on power brands in the retail clothing sector. Select one retail clothing brand and provide evidence of how they effectively applied the brand trinity to achieve their current dominant position. Discuss your findings under the following headings: Science/their research orientation.arrow_forward
- What is your experience as a customer or consumer regarding the three buying situations: straight rebuy, modified rebuy, and new buy? And how did the buying situation pertain to your experience as a customer or consumer?arrow_forwardGive an examples of a recent purchase experience in which you were dissatisfied because a firm’s marketing mix did not meet your expectations. Indicate how the purchase fell short of your expectations- and also explain whether your expectations were formed based on the firm’s promotion or on something else. Will it affect how much you trust that firm or brand in the future?arrow_forwardDefine the nature and scope of the questions you must answer with regard to your market. Identify the types of information you will need about the market to answer those questions. For example, do you need to know about the buying habits, household income levels, or attitudes of potential customers?arrow_forward
- what is the most meaningful concept in marketing? Make a reflection of what marketing means to you and explain how it is important when you have a job.arrow_forwardIf a Business is compared to a car, state which apart of the car you consider Marketing to be andexplain your choice. Your explanation must be based on research on the nature and importanceof Marketing. Conduct research on the importance and nature of marketing. Link the research to the part of the car you selected.arrow_forwardThere are three factors that add value to the brand as perceived by consumers. Conduct research on one retail clothing brand and give your assessment of how well it delivers added value in terms of all of the following: Information efficiency.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
How to Create a Marketing Plan | Step-by-Step Guide; Author: Visme;https://www.youtube.com/watch?v=4ti_uK60nLk;License: Standard YouTube License, CC-BY
My Marketing Plan Process - 6 Steps to Marketing Any Business (Products or Services); Author: Neil Patel;https://www.youtube.com/watch?v=qn_Po40ZI2E;License: Standard YouTube License, CC-BY