Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 18, Problem 13CQ
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To determine: The reason why theory of constraints advocates a manger’s attention to be directed to the bottleneck of a process.

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Why does the theory of constraints advocate that a manager’s attention be directed tothe bottleneck of a process?a. It is useful to lower the utilization of the bottleneck.b. The bottleneck has considerable influence on the average flow rate of a process.c. It is important to minimize the buffer inventory in front of the bottleneck.d. First-come-first-served scheduling of jobs at the bottleneck ensures that all jobs havethe same expected waiting time before they are processed at the bottleneck.
You observe a vehicle registration department at your local township. Assume that allemployees are ready to work at 9 a.m. You arrive at 9 a.m. sharp and are the first customer. Is your time through the empty process longer or shorter than the flow time averaged across all customers that arrive over the course of the day?a. Longer than the average flow timeb. Shorter than the average flow time
AssumMe a customer orders a product online.  SupPpose that the product is delivered later in the weEek.  The time between the order placement and order delivery is known as: a. waitT time b. queue time c. cycle time d. process time
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