Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 12.3, Problem 15P
Summary Introduction
Interpretation: Process stability needs to be determined based on the given data.
Concept Introduction: P chart is a statistical control chart which helps in monitoring the non-defective pcs in a sample.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the averageproportion of correct responses has been 72 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The numbers of correct answers were 18, 16, 19, 21, 20, 16,21, 16, 17, 10, 25, 18, 25, 16, 20, 15, 23, 19, 21, and 19. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z = 3. b. Is the tax information process in statistical control?
Designing an x -Chart Using the Process Standard DeviationThe Sunny Dale Bank monitors the time required to serve customers at the drive-through window because it is an important quality factor in competing with other banks in the city. After analyzing the data gathered in an extensive study of the window operation, bank management determined that the mean time to process a customer at the peak demand period is 5 minutes, with a standard deviation of 1.5 minutes. Management wants to monitor the mean time to process a customer by periodically using a sample size of six customers. Assume that the process variability is in statistical control. Design an x-chart that has a type I error of 5 percent. That is, set the control limits so that there is a 2.5 percent chance a sample result will fall below the LCL and a 2.5 percent chance that a sample result will fall above the UCL. After several weeks of sampling, two successive samples came in at 3.70 and 3.68 minutes, respectively. Is the…
South Africa Airways would like to monitor its airline’s performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for “one-time” performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of “one time”:
Week
Late flights
1
2
2
4
3
10
4
4
5
1
6
1
7
13
8
9
9
11
10
0
11
3
12
4
13
2
14
2
15
8
16
2
17
3
18
7
19
3
20
2
Which control chart is appropriate to analyze the above data?
Justify your answer
Chapter 12 Solutions
Production and Operations Analysis, Seventh Edition
Ch. 12.1 - Prob. 2PCh. 12.1 - Prob. 3PCh. 12.1 - Prob. 4PCh. 12.1 - Prob. 5PCh. 12.1 - Prob. 6PCh. 12.2 - Prob. 7PCh. 12.2 - Prob. 8PCh. 12.2 - Prob. 9PCh. 12.2 - Prob. 10PCh. 12.2 - Prob. 11P
Ch. 12.2 - Prob. 12PCh. 12.2 - Prob. 13PCh. 12.3 - Prob. 14PCh. 12.3 - Prob. 15PCh. 12.3 - Prob. 16PCh. 12.3 - Prob. 17PCh. 12.4 - Prob. 18PCh. 12.4 - Prob. 19PCh. 12.4 - Prob. 20PCh. 12.4 - Prob. 21PCh. 12.5 - Prob. 22PCh. 12.6 - Prob. 23PCh. 12.6 - Prob. 24PCh. 12.6 - Prob. 25PCh. 12.6 - Prob. 26PCh. 12.6 - Prob. 27PCh. 12.6 - Prob. 28PCh. 12.9 - Prob. 29PCh. 12.9 - Prob. 30PCh. 12.9 - Prob. 31PCh. 12.9 - Prob. 32PCh. 12.9 - Prob. 33PCh. 12.10 - Prob. 34PCh. 12.10 - Prob. 35PCh. 12.10 - Prob. 37PCh. 12.10 - Prob. 38PCh. 12.10 - Prob. 39PCh. 12.10 - Prob. 40PCh. 12.11 - Prob. 41PCh. 12.11 - Prob. 42PCh. 12.11 - Prob. 43PCh. 12.11 - Prob. 44PCh. 12.12 - Prob. 46PCh. 12.12 - Prob. 47PCh. 12.12 - Prob. 48PCh. 12 - Prob. 49APCh. 12 - Prob. 50APCh. 12 - Prob. 51APCh. 12 - Prob. 52APCh. 12 - Prob. 53APCh. 12 - Prob. 54APCh. 12 - Prob. 55APCh. 12 - Prob. 57APCh. 12 - Prob. 58APCh. 12 - Prob. 59APCh. 12 - Prob. 60APCh. 12 - Prob. 61APCh. 12 - Prob. 62APCh. 12 - Prob. 63APCh. 12 - Prob. 64APCh. 12 - Prob. 65APCh. 12 - Prob. 66APCh. 12 - Prob. 67APCh. 12 - Prob. 68APCh. 12 - Prob. 69APCh. 12 - Prob. 70AP
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A. Choudhury’s bowling ball factory in Illinois makes bowling balls of adult size and weight only. The standard devia-tion in the weight of a bowling ball produced at the factory is known to be 0.12 pounds. Each day for 24 days, the averageweight, in pounds, of nine of the bowling balls produced that dayhas been assessed as follows: a) Establish a control chart for monitoring the average weights of the bowling balls in which the upper and lower control lim-its are each two standard deviations from the mean. What are the values of the control limits?b) If three standard deviations are used in the chart, how do thesevalues change? Why?arrow_forwardSouth Africa Airways would like to monitor its airline’s performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for “one-time” performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of “one time”: Week Late flights 1 2 2 4 3 10 4 4 5 1 6 1 7 13 8 9 9 11 10 0 11 3 12 4 13 2 14 2 15 8 16 2 17 3 18 7 19 3 20 2 Calculate the upper and lower control limits for this chart.arrow_forwardInter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion of residential moves that result in written complaints due to late delivery, lost items, or damaged items. A sample of 40 moves is selected for each of the last 12 months. The number of written complaints in each sample is 9, 7, 4, 9, 1, 9, 11, 5, 5, 8, 7, and 15. Number Defective Percent defective 9 18 7 14 4 8 9 18 1 2 9 18 11 22 5 10 5 10 8 16 7 14 15 30 a. Insert the mean proportion defective, UCL, and LCL. (Leave no cells blank - be certain to enter "0" wherever required. Round your intermediate calculations and final answers to 2 decimal places.) Mean proportion defective UCL LCL c. Does it appear that the number of complaints is out of control for any of the months?multiple choice Yes Noarrow_forward
- A Quality Analyst wants to construct a control chart for determining whether three machines, all producing the same product, are under control with regard to a particular quality variable. Accordingly, he sampled four units of output from each machine, with the following results : Machine #1 measurements [17, 12, 21, 12]; Machine #2 measurements [ 14, 22, 16, 13]; Machine #3 measurements [ 13, 19, 14, 23]. Using the factors for three sigma control limits, what are x-bar chart upper and lower control limits? O a. 23.15and 9.52 O b. 44.33and -11.67 Oc. 25.85and 6.813 O d. 18.85and 13.81arrow_forwardwhat types of error are attached in statistical process control? define and draw example. Sub: operation and supply chain managementarrow_forwardThirty patients who check out of the Rock Creek County Regional Hospital each week are asked to complete a ques-tionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. The number of patients who indi-cated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period is as follows:Construct a control chart to monitor customer satisfactionat the hospital using 3 limits and determine if the processis in control.arrow_forward
- What type of measurement varies only in kind or quality? Group of answer choices ratio nominal ordinal intervalarrow_forwardSouthern Mills Company One of the stages in the process of making denim cloth at the Southern Mills Company is to spin cotton yarn onto spindles for subsequent use in the weaving process. Occasionally the yarn breaks during the spinning process, and an operator ties it back together. Some number of breaks is considered normal; however, too many breaks may mean that the yarn is of poor quality. In order to monitor this process, the quality-control manager randomly selects a spinning machine each hour and checks the number of breaks during a 15-minute period. Following is a summary of the observations for the past 20 hours. Construct a c-chart using 3 limits for this process and indicate if the process was out of control at any time. Number of Number of Sample Breaks Sample Breaks 1 3 11 2 12 4 3 4 13 6 1 14 7 5 5 15 8 6 3 16 6 7 2 17 5 8 4 18 7 19 8 10 2 20 6arrow_forwardA garment manufacturer wants to set up a control chart for irregularities. Each week a random sample of 25 garments is collected from production and the number of irregularities is recorded. The table below gives the results for the past 20 weeks: 1 6 8 10 Sample Number Irregularities 11 2 3 4 5 7 9 8 12 4 16 5 8 17 10 11 16 20 Sample Number | Irregularities 11 12 13 14 15 17 18 19 7 12 13 8 17 11 9 10 (a) Using the data set up an appropriate control chart using a three sigma control limits. (b) Comment on the process. [8 marks] [2 marks] 9,arrow_forward
- Problem 1: Auto pistons at Wemming Chung’s plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 10 pistons produced each day, the mean and the range of this diameter have been as follows: Day Mean (mm) Range (mm) 1 156.9 4.2 2 153.2 4.6 3 153.6 4.1 4 155.5 5.0 5 156.6 4.5 a) What are the UCL x (line on top of x, counldn't find the button to do it) and LCL x (line on top of x) , using 3σ? Plot the data. b) What are the UCL R and LCL R , using 3σ? Plot the data. c) Is the Process in Control? (Please screen shot the EXCEl if its in excel) Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.arrow_forwardAuto pistons at Wemming Chung's plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 10 pistons produced each day, the mean and the range of this diameter have been as follows: a) What is the value of x? = x= 156.76 mm (round your response to two decimal places). b) What is the value of R? R= mm (round your response to two decimal places). Day 1 2 3 4 5 Mean x (mm) 158.9 155.2 155.6 157.5 156.6 Range R (mm) 4.2 4.4 4.3 4.8 4.3arrow_forwardAuto pistons at Wemming Chung's plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 5 pistons produced each day, the mean and the range of this diameter have been as follows: Day Mean (mm) Range R (mm) 158 4.3 151.2 4.4 155.7 4.2 153.5 4.8 156.6 4.5 What is the UCL using 3-sigma?(round your response to two decimal places). 1. 2. 4.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.