South Africa Airways would like to monitor its airline’s performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for “one-time” performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of “one time”:   Week Late flights 1 2 2 4 3 10 4 4 5 1 6 1 7 13 8 9 9 11 10 0 11 3 12 4 13 2 14 2 15 8 16 2 17 3 18 7 19 3 20 2 Calculate the upper and lower control limits for this chart.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter14: Data Mining
Section14.2: Classification Methods
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South Africa Airways would like to monitor its airline’s performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for “one-time” performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of “one time”:

 

Week

Late flights

1

2

2

4

3

10

4

4

5

1

6

1

7

13

8

9

9

11

10

0

11

3

12

4

13

2

14

2

15

8

16

2

17

3

18

7

19

3

20

2

  • Calculate the upper and lower control limits for this chart.
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