OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 12, Problem 6P
The Security Life Insurance Company processes all new life insurance policies through three departments: incoming mail (I), underwriting (U), and policy control (P). The incoming mail department receives applications and customer payments and then routes the files to the underwriting department. After checking on the applicants' qualifications for life insurance, the underwriting department forwards the file to policy control for the issue of the policy. At the present time, the company has five new policy applications waiting to be processed. The time required for processing in each department is shown below.
| Policy Department/Hours | |
| 1 | 1/3, U/6, P/8 |
| 2 | 1/2, P/10 |
| 3 | 1/1, U/3, P/4 |
| 4 | 1/2, U/8, P/6 |
| 5 | 1/1, P/6 |
- a. Prepare a Gantt chart
schedule for these policies.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
The Security Life Insurance Company processes all new life insurance policies through three departments: incoming mail (I), underwriting (U), and policy control (P). Theincoming mail department receives applications and customer payments and then routes the files to the underwriting department. After checking on the applicants’qualifications for life insurance, the underwriting department forwards the file to policy control for the issue of the policy. At the present time, the company has five new policy applications waiting to be processed. The time required for processing in each department is shown below. Policy Department/Hours 1 I/3, U/6, P/8 2 I/2, P/10 3 I/1, U/3, P/4 4 I/2, U/8, P/6 5 I/1, P/6a. Prepare a Gantt chart schedule for these policies.
You are registering your child for kindergarten. You must do this in person on a specific date and you are required to bring specific documentation (birth certificate, immunization records, etc). You arrive at the school ready to fill out your paper work. On average there are 6 people arriving per hour. The standard deviation of interarrival time is 5 minutes. There are 3 people working to register the students. The time needed to fill out the paper work and make copies of the documentation is 25 minutes with a standard deviation of 25 minutes. What is the processing time?
Group of answer choices
60 minutes
30 minutes
25 minutes
5 minutes
Payroll: Risks and Controls
Below are some of the processes that are typically executed before, during, and after a payroll cycle:
Employees record their hours worked.
The supervisor reviews and approves each employee's time records with their signature.
An officer from the Human Resources department updates employee files after receiving authorized records of overtime and leaves (vacations, illness, etc.) from the supervisor. Afterward, approved records are sent to the payroll officer in the accounting department.
The payroll officer calculates the gross payment, applies deductions, and calculates the net payment. Subsequently, the final payroll is sent for the controller's approval.
Payments are issued to employees using their preferred delivery method (check or direct deposit).
Entries are generated for the corresponding payroll transactions.
Withholdings for payroll taxes, Social Security, and Medicare are respectively remitted to the Department of Treasury and the Internal…
Chapter 12 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
Ch. 12 - What types of scheduling decisions are management...Ch. 12 - Specify the kinds of objectives that might be...Ch. 12 - Prob. 3DQCh. 12 - How is the scheduling of patients in a doctor's...Ch. 12 - Describe the differences between Gantt charting,...Ch. 12 - Why are m n ma chine-scheduling algorithms not...Ch. 12 - What is the purpose of a planning and control...Ch. 12 - Prob. 8DQCh. 12 - Prob. 9DQCh. 12 - What scheduling rule should be applied to...
Ch. 12 - Prob. 11DQCh. 12 - Students must complete two activities to register...Ch. 12 - Prob. 2PCh. 12 - Sequence the jobs shown below by using a Gantt...Ch. 12 - In problem 3, assume there are two machines of...Ch. 12 - In problem 2, assume there are two machines of...Ch. 12 - The Security Life Insurance Company processes all...Ch. 12 - At the University Hospital, five blood samples...Ch. 12 - Prob. 8PCh. 12 - Prob. 9PCh. 12 - Using the Gantt charts developed in the following...Ch. 12 - How would the theory of constraints be used to...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- ABC Solutions is a traditional company in a textile industry with a combined workforce of 150 staff. Due to increased levels of competition, this company is now increasingly finding it difficult to compete – especially as the larger companies seem to be a little more innovative, agile and responsive to client requirements. Management have noticed that staff, especially the highly skilled ones, are now leaving the company to seek work elsewhere (in these larger companies). This has meant appointing new staff and undertaking a considerable amount of re-training to replace those that have left the company. Apart from impacting on core business operations, ABC Solutions has started witnessing a drop in its profit margin. Given this position, senior management at ABC Solutions have decided to implement a performance measurement tool (PMT) that would allow them to align the strategic, management and operational requirements of the business. They are therefore considering the adoption of the…arrow_forwardWhat are the advantages and disadvantages of the shortest processing time (SPT) rule?arrow_forwardWhat I don’t understand,” said the woman at the hostess stand, “is why you took my reservation for 7 o’clock but then make us wait for 45 minutes. I can clearly see empty tables in the dining room.” Emily, the hostess at the Fleur-de-Lis French restaurant, looked toward the 125-seat main dining room. She too could see a large number of tables that were indeed empty. But the tables hadn’t yet been cleared and reset. There was no way she could immediately seat the increasingly agitated customer and her four dining companions. She could also see the one busser on duty, working as quickly as possible to clear one of the cluttered tables. It was Friday night. The restaurant was very busy, and the wait times for guests were getting longer by the hour. Emily looked at the reservation list and saw that a number of large groups were scheduled to arrive at 8:00 p.m. With only one busser on the schedule, Emily knew it was going to be a long night. “I’m sorry ma’am,” said Emily apologetically,…arrow_forward
- The following build-up diagram tracks the number of customers for a single-server queueing system (e.g., an ATM machine) from 10:00am to 10:15am on a certain day. The number of customers shown in the chart includes both those in service and waiting in line. Build-up diagram # of Customers in system (in service + waiting) 3 2 1 0 10:00 10:01 10:02 10:03 10:04 10:07 10:09 We will call the customer who arrived the earliest during this time span the first customer, the customer who arrived the second earliest the second customer, etc.. The service discipline is first-come-first-served (FCFS). According to the diagram, how long did the second customer have to wait (in minutes) before he can enter service?arrow_forwardWhat are the benefits and drawbacks of the shortest processing time rule (SPT)?arrow_forwardWhy is it important to view a batch-process operation as a network of interconnected queues?arrow_forward
- Raj’s Dental Clinic provides general dental care to residents of Hoboken on a walk-in basis. Theclinic has started receiving complaints from patients that the waiting time is too long and has askedyou to investigate whether this problem can be solved.Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevantinformation such as personal health records and insurance provider. The form is then handed backto the receptionist who enters the information into the computer system for the dentist to see. Adental assistant then takes an X-ray from the patient. A dentist then performs the checkup anddiscusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following informationon the process:• It takes about 5 minutes for a customer to fill out the paperwork.• Entry of information on the paperwork into the system and verification with past recordstakes another 5 minutes for a receptionist.…arrow_forwardThe maintenance department of an Oil and Gas Company has 6 large drilling equipment waiting for repairs. These are labelled A, B, C, D, E and F. The respective repair times (in days) and the remaining days before the due date are given in the table below.arrow_forwardA production line is a set of sequential operations established in a factory plant where components are assembled to make a finished product or where materials are put through a refining process to produce an end-product that is suitable for onward consumption. Ford have seven production lines in their manufacturing plant for their automotive parts where each production line produces 120, 100, 80, 116, 77, 94, 112 output per day. (a) As the Production Manager at Ford, you are required to submit the daily report of the production plant. Calculate the mean, median, and mode from the data based on the output that has been provided. (b) Also calculate the three critical parameters for measuring spread in the following ways: Range Variance Standard Deviationarrow_forward
- Super Fun Industries manufactures four top-selling toys code named A-148, B-356, B-457, and C-843. The following table shows how long it takes to process each toy through each required station. Note that all times are in minutes. Super Fun’s manufacturing plant is open 16 hours a day, 5 days a week, and 8 hours on Saturday. A-148 B-356 B-457 C-843 Processing Time Station 1 6 min 5 min 0 min 8 min Processing Time Station 2 4 min 4 min 5 min 2 min Processing Time Station 3 5 min 7 min 4 min 2 min Processing Time Station 4 3 min 0 min 10 min 1 min a. If only toy A-148 is produced during a specific week, how many units could be produced? b. If weekly demand for the four products are A-148 = 200 units, B-356 = 250 units, B-457 = 250 units, and C-843 = 300 units, which station is the bottleneck, and is it capable of producing all the toys demanded?arrow_forwardBacala Software Systems operates a technical support center for its software customers. If customers have installation or user problems with Bacala software products, they may telephone the technical support center and obtain free consultation. Currently, Bacala operates its support center with one consultant. If the consultant is busywhen a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and the consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution with an arrival rate of five calls per hour.On average, it takes 7.5 minutes for a consultant to answer a customer’s questions. The service time follows an exponential probability distribution. (Please Answer a-c) thank you! a. What is the service rate in terms of customers per hour?b. What is the probability that no customers are in the system and the…arrow_forwardIn the international arrivals area of a major US airport, 15 passengers arrive per minute, 10 of whom are US citizens or permanent residents and 5 are visitors. The immigration process is organized as follows. You passengers disembark from their aircraft and use the escalators to reach the main immigration hall. Escalators can carry up to 100 passengers per minute. Following the escalators, passengers need to go through immigration. There are separate immigration resources for citizens of the US and permanent residents (they can handle 10 passengers per minute) and for visitors (which can handle 3 visitors per minute). After immigration, all passengers collect their luggage. Baggage handling (starting with the removal of baggage from the plane and ending with the movement of baggage to conveyor belts) has a capacity of 10 passengers per minute. Finally, all passengers go through customs, which has a capacity of 20 passengers per minute. • What is the implied use of each of the…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY