Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 7, Problem 7.3AAC
Summary Introduction

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Please re-iterate. Q.1 Sally and Sam have recently purchased from the Edgars Red Hanger sale. However,both had encountered different levels of customer service. Sally was assisted by amember of staff and was able to get the style and size that she needed. Sam onthe other hand walked around the store for a period of time just looking forsomeone to help but was unable to get any assistance. Based on these experiences, this has impacted on the way they will make futurepurchases. Provide a brief report to Edgars to outline the importance of relationshipmarketing with the above scenario in mind. Provide examples to support/justifyyour answer.   Q2 It is important to maintain relationships with the extended market. DiscussProspective employees as a part of the extended market.   Q.3 “A particular perception can be very difficult to change once it has beenestablished in the mind of the consumer.” Consider Sunbake bread and examine each of the four steps that take place duringthe perception…
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