OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Textbook Question
Chapter 6, Problem 8P
Draw a flowchart of the following processes:
- a. The procedure used to pay your bills
- b. College registration
- c. Checking out a book from the library
8. Review your answers in problem 7 to be sure that you are correctly using the flowchart symbols described in this chapter.
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Chapter 6 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
Ch. 6 - In the following operations, isolate a system for...Ch. 6 - Explain how the process view of an organization is...Ch. 6 - Explain Littles Law in your own words. How can it...Ch. 6 - Provide a definition of a bottleneck. Why is it...Ch. 6 - Explain the differences between capacity, flow...Ch. 6 - What kinds of problems are presented by the...Ch. 6 - Why is it important to define the system of...Ch. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - In a company that processes insurance claims, the...
Ch. 6 - Suppose a bank clears checks drawn on customers...Ch. 6 - The Stylish Hair Salon has three stylists who...Ch. 6 - Judys Cake Shop makes fresh cakes to customer...Ch. 6 - The Swanky Hotel provides room service for its...Ch. 6 - A furniture factory makes two types of wooden...Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Use the key questions of what, who, where, when,...Ch. 6 - Prob. 10PCh. 6 - Use the what, who, where, when, and how questions...Ch. 6 - Draw a service blueprint for the following: a....Ch. 6 - Draw a service blueprint for the following: a....
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- Consider the range of processes in the financial services industry. What position on the customer-contact matrix would the process of selling financial services to municipalities occupy? The process of preparing monthly fund balance reports? Explain why they would differ.arrow_forwardFounded in 1970, ABC is one of the world's largest insurance companies with locations in 28 countries. Given the following description, flowchart the new policy setup process as it existed in 1970: Individual customers who wanted to set up a new policy would visit one of ABC's 70 branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ division in London. In addition, a customer might also fill out the application at home and send it directly to any number of ABC locations, which would then transfer it to the London operation. Once received, XYZ separated the various parts of the application, then scanned and digitized it. The electronic image was then retrieved from a server and delivered to an associate's desktop client computer. The associate was responsible for entering the information on the form into the appropriate database.…arrow_forward[The following information applies to the questions displayed below.] The following are the car repair shop data: TETE Ticket No. Work Ticket No. Work Ticket No. Work 1 Lube & oil 11 Battery 21 Battery Tires 2 Lube & oil 12 Tires 22 3 Brakes 13 Brakes 23 Brakes 4 Lube & oil 14 Transmission 24 Transmission Lube & oil 15 Brakes 25 Brakes Tires 16 Battery 26 Lube & oil 7 Tires 17 Brakes 27 Lube & oil 8. Brakes 18 Tires 28 Lube & oil 9. Brakes 19 Tires 29 Tires 10 Lube & oil 20 Lube & oil 30 Lube & oilarrow_forward
- The management of the Just Like Home Restaurant has asked you to analyze some of its processes. One of these processes is making a single-scoop ice cream cone. Cones can be ordered by a server (for table service) or by a customer (for takeout). Figure 2.200 illustrates the process chart for this operation. Figure 2.20 Process Chart for Making Ice Cream Cones Process: Subject: Server at counter Beginning: Walk to cone storage area Ending: Give it to server or customer Step No. 1 2 3 4 5 6 7 8 0 9 10 11 12 13 14 Making one ice cream cone Insert Step Append Step Remove Step Time (min) 0.20 0.05 0.10 0.05 0.20 0.50 0.15 0.05 0.10 0.75 0.75 0.25 0.05 0.05 Distance (ft) 5.0 5.0 8.0 8.0 2.5 2.5 ● → X X X X X X X X X X X X X X Activity Operation Transport I Inspect Delay Store ▶ Summary Number Time of Steps (min) Step Description Walk to cone storage area Remove empty cone Walk to counter Place cone in holder Walk to sink area Ask dishwasher to wash scoop Walk to counter with clean scoop Pick…arrow_forwardFlowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the front-office and back-office aspects of the system?arrow_forwardCreate a flowchart for a process of interest to you, such as a quick oil-change service, a factory process in which you might have worked, ordering a pizza, renting a car or truck, buying products on the Internet, or applying for an automobile loan. Utilize Word (from the menu, choose Insert, Shape) to make the flowchart, or draw the image on paper and then take a picture to upload. Next, type out answers to the following in a Word document: Identify the points where something (people, information) waits for service or is held in work-in-process inventory. Estimate the time to accomplish each activity in the process as well as the total flow time. Evaluate how well the process worked and what might be done to improve the overall process.arrow_forward
- Step by step explanation of the process. Also, give explain about the solution.arrow_forwardMake a flowchart out of the steps required to record and file complaints.arrow_forwardCreate a swim-lane process map for placing and receiving an order at a fast food restaurant. Please choose a restaurant where you can see the food being prepared (e.g Panera Bread, McDonalds, Arbys, Subway, Taco Bell, etc.). > Your process map will have three swim-lanes: you, cashier (taking your order), and cook (preparing food). You do not need to include any metrics (times, distances, etc.).arrow_forward
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