a)
To draw: The flowchart of the procedure to prepare for a job interview using symbols.
Introduction:
Service blueprinting is a form of process mapping or process flowcharting. Service business is a type of business that would produce services rather than goods. Service blueprinting is used by this type of business to map the customers’ orders. It includes the service business activities that the customers are engaged in, as well as the physical flow of the customers.
b)
To draw: The flowchart for going to library for study and returning to room using symbols.
Introduction:
Service blueprinting is a form of process mapping or process flowcharting. Service business is a type of business that would produce services rather than goods. Service blueprinting is used by this type of business to map the customers’ orders. It includes the service business activities that the customers are engaged in, as well as the physical flow of the customers.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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- A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 1. Rationally, what are the…arrow_forwardUsing the correct symbols, draw a flowchart of the following processes:a. Preparing yourself for a job interviewb. Going to the library to study and returning to your roomarrow_forwardis among most widely used tool for process control O a. Control chart O b. Brain storming O c. Automation O d. None is correct answer O e. Flow chartarrow_forward
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