OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 6, Problem 1P

In a company that processes insurance claims, the average flow rate is 10 claims per hour and the average throughput time is six hours.

  1. a. How many claims are in the system on average?
  2. b. If the demand for claims to be processed is seven per hour and the capacity is eight per hour, what is the flow rate?
  3. c. What assumptions have you made in your answers?
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Orders are arriving rapidly! Since you believe that the quality of your customer service is one of the most important aspects of Bobbie's Bobbles that will determine whether it is successful or not, you have decided to handle all orders yourself. Suppose that the time between orders is exponentially distributed with a rate of 10 per hour. You process the orders one-at-a-time and, out of fairness, on a first-come- first- serve basis. The time that it takes you to process each order is exponentially distributed with rate p. (a) Assuming that orders continue to arrive indefinitely, what kind of model can you use to analyze the long-run behavior of your system of processing incoming orders of Bobbles? (b) Suppose that you want to process orders fast enough such that the long-run expected number of orders in your system (including any order you are processing along with any orders waiting to be processed) is at most 5. What is the minimum value for u (in terms of orders per hour) that you…
some of the advantages of using the queuing simulaton  ? It's from operations management subject don't send it otherwise !!
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