OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 6, Problem 1DQ

In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.

  1. a. A college
  2. b. A fast-food restaurant
  3. c. A library

a)

Expert Solution
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Summary Introduction

To define: The customers, service produced, suppliers, and the primary process flows of a college.

Introduction:

Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.

Explanation of Solution

Define the customers, service produced, suppliers, and the primary process flows of a college:

The primary service provided by a college is delivering information to the students through courses. Information flows, student flows, and instructor flows are the primary process flows of a college. Facilities, foods, utilities, and lab equipment providers are the suppliers.

b)

Expert Solution
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Summary Introduction

To define: The customers, service produced, suppliers, and the primary process flows of a fast food restaurant.

Introduction:

Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.

Explanation of Solution

Define the customers, service produced, suppliers, and the primary process flows of a fast-food restaurant:

The primary service provided by a fast food restaurant is to deliver food quickly in a pleasing environment. Material flows, information flows, and customer flows are the primary process flows of a fast food restaurant. Food and support services would be provided by the suppliers.

c)

Expert Solution
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Summary Introduction

To define: The customers, service produced, suppliers, and the primary process flows of a library.

Introduction:

Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.

Explanation of Solution

Define the customers, service produced, suppliers, and the primary process flows of a library:

The primary service provided by a library is to provide access to magazines, DVDs, books, and internet services. Attaining, sorting, storing, delivering, and providing access to internet are the primary process flows of a library. Books, electronic references, and software would be provided by the suppliers.

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In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows. a. A college b. A fast-food restaurant c. A library Please select one to discuss.
Complete the Table below, if you need more space feel free to provide the answerbelow the provided table. For each Organization determine whether it is a Service of aManufacturing operation. What the process structure is. Whether it has more or lessdivergence and lineflow and whether the customer contact is high or low. Organization Service/ Manufacturing Process Structure Divergence & Lineflow Customer Contact         High/Low Health Insurance Company         Fresh Pomegranate Juice Stall         Taxi Company         Nike Shoes         Coca Cola
What are the pros of directing operations to the customer?
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