Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Chapter 5, Problem 2P

Melissa’s Photo Studio offers both individual and group portrait options. The process flow diagram in Figure 5.10 shows that all customers must first register and then pay at one of two cashiers. Then, depending on whether they want a single or group portrait they go to different rooms. Finally, everyone picks up their own finished portrait.

  1. How long does it take to complete the entire process for a group portrait?
  2. What single activity is the bottleneck for the entire process, assuming the process receives equal amounts of both groups and individuals?
  3. What is the capacity of the bottleneck for both groups and individuals?

Chapter 5, Problem 2P, Melissa’s Photo Studio offers both individual and group portrait options. The process flow diagram

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