EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 15, Problem 5DQ

(a)

Summary Introduction

Interpretation: The quality control tool that will be useful to solve the issue created by a copy machine that suffers from frequent paper jams is to be discussed.

Concept Introduction: Quality control is defined as a set of procedures used to ensure that the quality standards are maintained in the manufactured products. It helps organizations to make profits by optimization of resources and processes.

(b)

Summary Introduction

Interpretation: The quality control tool that will be useful to improve the accuracy of user documentation.

Concept Introduction: Quality control is a set of procedures used to ensure that quality standards are maintained in the manufactured products. It helps organizations to make profits by optimization of resources and processes.

(c)

Summary Introduction

Interpretation: The quality control tool that will help a bank to determine the number of teller positions, drive through stations and ATM machines that will be needed for a new branch.

Concept Introduction: Quality control is a set of procedures used to ensure that quality standards are maintained in the manufactured products. It helps organizations to make profits by optimization of resources and processes.

(d)

Summary Introduction

Interpretation: The quality control tool that will help a contracting agency to investigate the reasons for changes in its contracts.

Concept Introduction: Quality control is a set of procedures used to ensure that quality standards are maintained in the manufactured products. It helps organizations to make profits by optimization of resources and processes.

(e)

Summary Introduction

Interpretation: The quality control tool that will help a travel agency to adjust staff schedules from an understanding of seasonal variations of call volumes.

Concept Introduction: Quality control is a set of procedures used to ensure that quality standards are maintained in the manufactured products. It helps organizations to make profits by optimization of resources and processes.

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Identify which of the Seven QC Tools would be most useful in addressing each of the following situations:  A copy machine suffers frequent paper jams, and users are often confused as to how to fix the problem. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error-free. A bank needs to determine how many teller positions, drive-through stations, and ATM machines it needs for a new branch bank in a certain busy location.  Its information includes the average numbers and types of customers served by other similar facilities as well as demographic information to suggest the level of customer traffic to the new facility. A contracting agency wants to investigate why it had so many changes in its contracts.  The company believes that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. A travel…
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