The S Enterprise Case Study involves the causes of service upset of café. This includes the responsibility of the customer for adding the bill and tipping properly, the responsibility of the employee to type the bill in the register or in computer properly, the responsibility of the manager to investigate the store receipt history and the responsibility of the credit card to resolve this issue by providing records of the electronic transactions. It is also necessary to known the other factors of the company which are company background, day-to-day service management and long term strategic issues. Interpretation: Short term and long term recommendations are to be discussed along with the rationale for these recommendations.

Question

A microbiologist is presenting a research project to a hospital staff regarding the major concern of antimicrobial resistance in hospitals. Bacteria have the ability of becoming antibiotic-resistant. These bacteria may infect humans and animals, and the infections they cause are harder to treat than those caused by non-resistant bacteria. This researcher addressed the problem investigated, the results found, the conclusion drawn, the recommendations made, and the ways in which they can be implemented. At the end of the presentation, he noticed that the audience was bored and falling asleep. What is one thing this presenter could have done wrong? * The information wasn’t detailed enough. His dress code was distracting The wrong audience was addressed. He had bad voice modulation.

Answer 1

Question

Chapter 15, Problem 4CQD

Summary Introduction

Case Summary: The S Enterprise Case Study involves the causes of service upset of café. This includes the responsibility of the customer for adding the bill and tipping properly, the responsibility of the employee to type the bill in the register or in computer properly, the responsibility of the manager to investigate the store receipt history and the responsibility of the credit card to resolve this issue by providing records of the electronic transactions. It is also necessary to known the other factors of the company which are company background, day-to-day service management and long term strategic issues.

Interpretation:Short term and long term recommendations are to be discussed along with the rationale for these recommendations.

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A microbiologist is presenting a research project to a hospital staff regarding the major concern of antimicrobial resistance in hospitals. Bacteria have the ability of becoming antibiotic-resistant. These bacteria may infect humans and animals, and the infections they cause are harder to treat than those caused by non-resistant bacteria. This researcher addressed the problem investigated, the results found, the conclusion drawn, the recommendations made, and the ways in which they can be implemented. At the end of the presentation, he noticed that the audience was bored and falling asleep. What is one thing this presenter could have done wrong? * The information wasn’t detailed enough. His dress code was distracting The wrong audience was addressed. He had bad voice modulation.

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