EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 15, Problem 12PA
Summary Introduction
Interpretation: Pareto Diagram needs to be made based on the given information.
Concept Introduction:Cost of quality analysis helps to identify the problems in operations and managers can suggest improvement measures based on that. Cost of quality has four categories: Prevention costs, appraisal costs, internal failure costs and external failure costs.
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Explain the relationship between cost and quality.
How does one effect the other?
In your own words, describe cost of quality (COQ) and why an organization should be managing COQ.
Identify two main key cost categories for quality and their relationship to one another.
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