The firm with ISO 9000 certification needs to be identified along with benefits and results the firm might have achieved with the certification needs to be discussed. Concept Introduction: ISO 9000 is part of a quality management system. It provides organizations a guideline and a tool that is needed to ensure that their products and service meet external requirements and drive consistent quality improvement.

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Chapter 15, Problem 2PA

Summary Introduction

Interpretation: The firm with ISO 9000 certification needs to be identified along with benefits and results the firm might have achieved with the certification needs to be discussed.

Concept Introduction: ISO 9000 is part of a quality management system. It provides organizations a guideline and a tool that is needed to ensure that their products and service meet external requirements and drive consistent quality improvement.

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