Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 14, Problem 14.19AAC
Summary Introduction

To determine: How to confront your fears in mock or real interviews.

Introduction: Polishing your interview skills by practicing is the best way to face a real interview and to overcome any fears of speaking with a stranger.

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Effective interviewing is not something that you can learn from just reading about it. You must first do some interviewing, preferably a lot of it, because interviewing skills improve only with experience. To get an idea of what interviewing is like, try the following with your group. Organize yourselves into pairs. Write down a series of questions you can use to find out about a job your partner now has or once held. You decide what questions to use, but at a minimum, you must find out the following: the job’s title; the job’s responsibilities; who your partner reported to; who reported to your partner, if anyone did; and what information your partner used to do his or her job.
When interviewing, employers often get inundated with great resumes. It is often hard for employers to select the best employee for their organization based just on resumes. This is why it is important for you to learn some interviewing skills. A good interviewer uses their time to collect high quality information from their potential employees. Each job has its own description, requirements, education, etc, and each interview requires expertly catered questions. However, there are some tricks to make sure you are getting the best information from your candidates. In this assignment, you will be creating a Job Description & interview questions for the job description.   In the provided template, outline the position that you will be interviewing for. Provide the details of the employment opportunity, the requirements, experience, and education.  After filling in the job description, list the interview questions that you intend to ask potential candidates.  Interview questions must…
How should an effective interviewer behave during interview? As an interviewer, which interviewing technique you would use to select a candidate for the job of customer services/customer complaint handling officer and why?
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