Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 14, Problem 14.19AAC
Summary Introduction
To determine: How to confront your fears in mock or real interviews.
Introduction: Polishing your interview skills by practicing is the best way to face a real interview and to overcome any fears of speaking with a stranger.
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Effective interviewing is not something that you can learn from just reading about it. You must first do some interviewing, preferably a lot of it, because interviewing skills improve only with experience. To get an idea of what interviewing is like, try the following with your group. Organize yourselves into pairs. Write down a series of questions you can use to find out about a job your partner now has or once held. You decide what questions to use, but at a minimum, you must find out the following:
the job’s title;
the job’s responsibilities;
who your partner reported to;
who reported to your partner, if anyone did; and
what information your partner used to do his or her job.
When interviewing, employers often get inundated with great resumes. It is often hard for employers to select the best employee for their organization based just on resumes. This is why it is important for you to learn some interviewing skills.
A good interviewer uses their time to collect high quality information from their potential employees. Each job has its own description, requirements, education, etc, and each interview requires expertly catered questions. However, there are some tricks to make sure you are getting the best information from your candidates.
In this assignment, you will be creating a Job Description & interview questions for the job description.
In the provided template, outline the position that you will be interviewing for. Provide the details of the employment opportunity, the requirements, experience, and education.
After filling in the job description, list the interview questions that you intend to ask potential candidates.
Interview questions must…
How should an effective interviewer behave during interview? As an interviewer, which interviewing technique you would use to select a candidate for the job of customer services/customer complaint handling officer and why?
Chapter 14 Solutions
Essentials of Business Communication (MindTap Course List)
Ch. 14 - Prob. 11CTCh. 14 - Prob. 12CTCh. 14 - Prob. 13CTCh. 14 - Prob. 14CTCh. 14 - Prob. 15CTCh. 14 - Prob. 14.2AACCh. 14 - Prob. 14.3AACCh. 14 - Prob. 14.4AACCh. 14 - Prob. 14.5AACCh. 14 - Prob. 14.6AAC
Ch. 14 - Prob. 14.7AACCh. 14 - Prob. 14.8AACCh. 14 - Prob. 14.9AACCh. 14 - Prob. 14.10AACCh. 14 - Prob. 14.11AACCh. 14 - Prob. 14.12AACCh. 14 - Prob. 14.13AACCh. 14 - Prob. 14.14AACCh. 14 - Prob. 14.15AACCh. 14 - Prob. 14.16AACCh. 14 - Prob. 14.17AACCh. 14 - Prob. 14.18AACCh. 14 - Prob. 14.19AACCh. 14 - Prob. 14.20AACCh. 14 - Prob. 14.21AACCh. 14 - Prob. 14.22AACCh. 14 - Prob. 14.23AACCh. 14 - Prob. 14.24AACCh. 14 - Prob. 14.25AACCh. 14 - Prob. 1EC14
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- True or False: We can use one-to-one interview to understand why customers value certain features more and what benefits these features can offer.arrow_forwardInterviewing Candidates The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process. David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has…arrow_forwardInterviewing Candidates The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process. David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that…arrow_forward
- What are the advantages and disadvantages of conducting a face-to-face interview compared with a less personal approach such as having someone fill out a questionnaire online?arrow_forwardInterviewing Candidates The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process. David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has…arrow_forwardHow to conduct an effective interview.arrow_forward
- An organization operating in media industry has been conducting a selection interview to hire an office assistant. Being HR manager of that organization you need to design and conduct an effective job interview. Being responsible of this hiring activity, discuss the steps you will take to avoid any possible discrimination during that selection interviewarrow_forwardAs an HR manager, you will most likely interview job candidates. What actions can you take to ensure that an interview is effective?arrow_forwardGive 10 examples of uncommon questions that are asked in an interview for a job.arrow_forward
- Online multiple-choice questionnaires are a hot trend in recruiting, experts say. Employers may ask not only how applicants would handle tricky situations, but also how happy they are or how much they have stolen from their previous employer. The multiple-choice format poses a dilemma for the applicant whether to be truthful or say what the employer might want to hear. Is this practice fair? What are some advantages and disadvantages of this practice?arrow_forwardWhat points should be kept in view by an interviewer for eliciting the desired information?arrow_forwardStudy the illustration Create a table evaluating the advantages and disadvantages of fin depth interviews and the suitability of in depth interviews in the context of the case presented in the illustration.arrow_forward
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