Concept explainers
Case summary:
Company A airlines is operating in almost 100 location in Country U, Country M, and Country C. The major key element of Company A is their pledge towards the respect for people. Company A conducts training programs for the development of lean and Six Sigma. It also helps to train the patients to satisfy the requirements for baggage personnel, pilots, and flight attendants.
Managers of Company A can able ensure the smoothness of the customer oriented processes, as they are cross-trained in operational duties. Company A use charts and color-coded graphs to indicate the activities and achievement of the employees against the key metrics.
To determine: The tools that help to enhance the training and performance efforts of the company.
Want to see the full answer?
Check out a sample textbook solutionChapter 10 Solutions
Principles Of Operations Management
- Discuss, What multifaceted underlying factors, encompassing organizational, instructional, and individual aspects, contribute to the failure of employee training programs ?arrow_forwardIn what ways can employee training and development programs be customized to meet the specific needs of different departments and job roles within an organization?arrow_forwardWhat type of metrics does Starbuse to assess employee performance?arrow_forward
- Describe TWO (2) situations whereby training is necessary for an organization and suggest the right training method/solution to achieve the intended objectives for that identified situation.arrow_forwardWhy training needs vary considerably?arrow_forwardDescribe the process of IT resource acquisition in an organization, including the key steps and considerations.arrow_forward
- What are the factors that should be considered when designing a training process? Define the concept of training Mention and explain the different training methods used by companies Describe the most important steps to training used by companies Explain how training and development needs are identifiedarrow_forwardList three analyses used in identifying training needs, and give some reasons why training needs analysis should be done before training programmes are delivered.arrow_forwardWhy is employee training a valuable long-term investment?arrow_forward
- Examine the complex factors, including organizational, instructional, and individual elements, that can lead to the ineffectiveness of employee training programs."arrow_forwardWhat is the importance of training in the workplace? And why is training evaluated?arrow_forwardHow do the training programs improve employee’s productivity? Discuss four types of training methods and how they are important for employees and employers.arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.