Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 6, Problem 6.15AAC
Summary Introduction
To Determine:
An adjustment email for Thomas Heffernan to provide compensation for their faulty TV.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
Louis Estrada is Regional Manager at Commander Electronics in Atlanta, Georgia. He received an e-mail from Joseph Grimes, a frustrated restaurant owner who is demanding a steep price match for all his trouble with two new 4K Ultra HD televisions that both malfunctioned (see Activity 6.12). He had bought a Samsung QLED Q90R 65" 4K UHD TV (QN65Q90RAFXZA) at Commander Electronics for $2,597.99 plus tax. After installing it, he found, much to his chagrin, that the TV set failed the very next day. Wanting a new TV as soon as possible, he drove 30 minutes to the same Commander Electronics store to exchange the faulty model for another Samsung QLED Q90R 65" 4K UHD TV.
A few days later, this TV also conked out. Again Joseph had to return the TV set, but this time he insisted on exchanging it for a different brand, a comparable LG 65" 4K UHD HDR Smart OLED TV (OLED65C8PUA) or a larger Sony 75" 4K Ultra HD Smart LED TV (XBR75X940E) that also fit Joseph’s criteria. However, at almost $3,000 both…
Local camping supply store, Happy Campers, has been sued by an angry customer for breaching ACL s 54. According to the customer, Happy Campers sold her a pair of hiking boots that broke soon after she started wearing them. According to Happy Campers, the customer was told that the shoes were discounted because they were defective. Required: You have been asked to interpret ACL s 54, and to help Happy Campers understand if it has a valid defence.
"A college student with a heart condition died after she drank Panera Bread's Charged Lemonade, a large cup of which contains more caffeine than cans of Red Bull and Monster energy drinks
combined, according to a lawsuit. The legal complaint calls the beverage a "dangerous energy drink" and argues that Panera failed to appropriately warn consumers about its ingredients. The
suit was filed on behalf of the student's parents. The student had heart condition called long QT syndrome type 1 and avoided energy drinks at the recommendation of her doctors, according
to the filing. In a statement Monday afternoon, a Panera spokesperson said: "We were very saddened to learn this morning about the tragic passing of Sarah Katz, and our hearts go out to her
family. At Panera, we strongly believe in transparency around our ingredients. We will work quickly to thoroughly investigate this matter." The student bought a Charged Lemonade from a Panera
Bread restauran and went into cardiac arrest hours…
Chapter 6 Solutions
Essentials of Business Communication (MindTap Course List)
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, subject and related others by exploring similar questions and additional content below.Similar questions
- A licensed mortgage loan originator (MLO) sharing his commission with another licensed MLO at his company for actual services performed on a loan the following terms? Tip sharing Fee splitting CO Single fee method DORATHY RAYMOND (SAFE MLO Test-National Component with Undform State Conten Session 1- Question 10 of 120 (10 answered) Double fee methodarrow_forwardIs it ethical for the restaurant to charge the customer when the customer did not show up for reservation? On the other hand, should restaurants be held liable for damages for not honoring the customer reservation? Please answer correct explain plz asaparrow_forward2, why is necessary on drug testing at work, both pre and post employment? Explain.arrow_forward
- What internal control procedure ( s ) would provide protection against the following threats ? An employee authorizes a credit memo for a sales retum when the goods were never actually returned .arrow_forwardWhich of the following properties is included as a coverage extension under the bussinessowner’s policy ? Bullions, money in securities Outdoor sign attached to the building delivery van Watercraftarrow_forwardAn individual health insurance policy contains a Change of Occupation provision. If the insured experiences a loss in a more hazardous occupation than when the policy was issued, the insurance company may: A) adjust benefits to the premium provides for the new occupational B) increase the waiting period to adjust for the occupational differences C) deny any daim on the bast of misrepresentation D) increase the deducible to adjust for the occupational differencearrow_forward
- The trade association for cement manufacturers has started a program asking its members to file weekly reports on their levels of production, sales, and prices. The association distributed this information to its members in a monthly newsletter. Describe the information that would most likely be requested in a court hearing to determine whether or not this practice is legal.arrow_forwardEthics If a company knows that a snack or beverage is typically consumed in a single sitting (such as a bottle of soda or a bag of chips), is it ethical for that com- pany to include on the product's nutrition label values based on the identification of multiple servings within the product (that is, the nutrition values displayed would represent a single serving of the product that is less than the whole product, making it necessary to multiply those values by the number of servings to identify the total nutritional value of the package)?arrow_forward1. Ren, a sales representative of an Electric Supply Inc made a demo for a new high-speed Autoanalyzer for Glen, the owner of a car repair service shop. The price of the Auto-analyzer was $3,500.00. Though the Auto-analyzers are useful, but the price is too expensive. Glen said to Ren that he might consider if he will lower the price to $2,500.00, but Ren refused and took the device. One week later, an Auto-analyzer arrived at the shop with a letter from Ren stating that “when I reported to my manager how impressed you were with our device, the manager said it would be worth selling one ever even at a loss just to break into the market in your city. We knew what an excellent reputation you have, and it would be a good move to have our product in use in your shop. Our price is reduced to $3,000.00 only for your company. If we didn’t hear from you in ten (10) days, we shall assume that you have accepted this exceptional offer and we expect payment of our invoice. Glen did not respond and…arrow_forward
- 10. You were in a dilemma when you received a claim and request for adjustment from Ahlam who is one of your main customers. Ahlam was clearly at fault, but you know that if you refuse her claim, you will not only lose her but also her friends and followers on social media who will hear only one side of the story. As a result, you decide to grant Ahlam her claim and to grant her the adjustment she requested. For your reply to be effective, it must: * A.Point fingers to a third party who was responsible for this unpleasant situation. B.Imply that you will grant all of Ahlam’s claims to keep her satisfied always. C.Make an exaggerated apology so Ahlam can excuse you. D.Educate Ahlam about steps needed to avoid similar outcomes in the future. E.Make an exaggerated apology so Ahlam doesn’t give a negative review on social media.arrow_forwardMike Patton worked in advertising for Bungle, Inc. When customers paid with cash for their purchases, Mike would slip a $5 bill into his pocket. At the end of the night, Mike would add up the money in his pocket and create a false refund for that amount. What type of scheme is this an example of? Lapping Larceny at the point of sale Sales skimming Larceny at the depositarrow_forwardPlease answer part d. Minimax regret.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
BUSN 11 Introduction to Business Student EditionBusinessISBN:9781337407137Author:KellyPublisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...BusinessISBN:9781337386494Author:Mary Ellen Guffey, Dana LoewyPublisher:Cengage Learning
Accounting Information Systems (14th Edition)BusinessISBN:9780134474021Author:Marshall B. Romney, Paul J. SteinbartPublisher:PEARSON
International Business: Competing in the Global M...BusinessISBN:9781259929441Author:Charles W. L. Hill Dr, G. Tomas M. HultPublisher:McGraw-Hill Education
BUSN 11 Introduction to Business Student Edition
Business
ISBN:9781337407137
Author:Kelly
Publisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...
Business
ISBN:9781337386494
Author:Mary Ellen Guffey, Dana Loewy
Publisher:Cengage Learning
Accounting Information Systems (14th Edition)
Business
ISBN:9780134474021
Author:Marshall B. Romney, Paul J. Steinbart
Publisher:PEARSON
International Business: Competing in the Global M...
Business
ISBN:9781259929441
Author:Charles W. L. Hill Dr, G. Tomas M. Hult
Publisher:McGraw-Hill Education