In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.
- a. A college
- b. A fast-food restaurant
- c. A library
a)
To define: The customers, service produced, suppliers, and the primary process flows of a college.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a college:
The primary service provided by a college is delivering information to the students through courses. Information flows, student flows, and instructor flows are the primary process flows of a college. Facilities, foods, utilities, and lab equipment providers are the suppliers.
b)
To define: The customers, service produced, suppliers, and the primary process flows of a fast food restaurant.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a fast-food restaurant:
The primary service provided by a fast food restaurant is to deliver food quickly in a pleasing environment. Material flows, information flows, and customer flows are the primary process flows of a fast food restaurant. Food and support services would be provided by the suppliers.
c)
To define: The customers, service produced, suppliers, and the primary process flows of a library.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a library:
The primary service provided by a library is to provide access to magazines, DVDs, books, and internet services. Attaining, sorting, storing, delivering, and providing access to internet are the primary process flows of a library. Books, electronic references, and software would be provided by the suppliers.
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Chapter 6 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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