Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Expert Solution & Answer
Chapter 4, Problem 1OC
Explanation of Solution
Difference between Efficiency MIS metrics and Effectiveness MIS metrics:
Efficiency MIS Metrics | Effectiveness MIS Metrics |
MIS Efficiency metrics measures the performance of MIS like throughput, transaction speed, and system availability. | MIS Effectiveness metrics measures the impact that MIS has on business processes and activities which includes customer satisfaction and customer conversion rates. |
Efficiency is focused on the extent to which a firm uses its resources in an optimal way. | Effectiveness is focused on how well a firm achieves its goals and objectives. |
Efficiency is addressed as doing things right. | Effectiveness is addressed as doing the right things. |
Efficiency MIS metrics focus on the technology itself and they do not always guarantee effectiveness. | Effectiveness MIS metrics are determined according to an organization’s goals, strategies, and objectives. |
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Students have asked these similar questions
Managers may enhance performance analysis's comparability and clarity in several ways.2) In what ways can managers use the balanced scorecard to better comprehend and evaluate the needs of all of their constituents?
Managers may have a better grasp of the results of performance analyses by using a number of techniques that make comparing and contrasting results less of a challenge.Managers may benefit from a more holistic perspective and deeper analysis of stakeholder needs with the use of a balanced scorecard.
Using multiple approaches, managers may be able to more easily compare and comprehend the results of performance analyses.It's possible that using a balanced scorecard would aid managers in identifying and weighing the needs of all their constituents.
Chapter 4 Solutions
Business Driven Technology
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