Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 3, Problem 2MBD
Explanation of Solution
Actions of manager towards customer:
- Review the relevant policies and explain elegantly where the mistake has happen.
- Make sure that this scenario should not take place again.
- Recruit trained employees to manage the customers properly.
Strategies used by the managers when dealing with angry customer:
- Customers should be paid with special attention when confusion occurs...
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Chapter 3 Solutions
Business Driven Technology
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