Difference between Critical Success Factors (CSFs) and Key Performance Indicators (KPIs): Critical Success Factors (CSFs) Key Performance Indicators (KPIs) The crucial steps that are performed by the companies in order to achieve their goals and objectives and implement their strategies are called as Critical success factors. The quantifiable metrics that are used by the company to evaluate progress towards critical success factors is termed as Key performance indicators...

7th Edition

ISBN: 9781259567322

Author: Paige Baltzan Instructor

Publisher: McGraw-Hill Education

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Chapter 4, Problem 7RQ

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Solution Summary: The author explains the difference between Critical Success Factors (CSFs) and Key Performance Indicators (KPIs).

Critical Success Factors (CSFs)	Key Performance Indicators (KPIs)
The crucial steps that are performed by the companies in order to achieve their goals and objectives and implement their strategies are called as Critical success factors.	The quantifiable metrics that are used by the company to evaluate progress towards critical success factors is termed as Key performance indicators...