Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Chapter 2, Problem 9P

Big Bob’s Burger Barn would like to graphically depict the interaction among its lunch-ordering customers and its three employees. Customers come into the restaurant and eat there rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint.

Fry Employee: receive customer order from counter employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.

Grill Employee: receive customer order from counter employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to Counter Employee.

Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employee, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer.

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Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)

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Process selection and facility layout; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=wjxS79880MM;License: Standard YouTube License, CC-BY