The measures of performance against which the organizations applying for the Baldrige award are assessed. Concept Introduction: In 1987, the United States congress established the Malcom Baldrige National Quality Award in raising awareness on management of quality within organizations in the U.S.A. Companies that have successfully implemented systems of quality management are being recognized in this regard. This award is considered the highest presidential honor in relation to performance excellence. It is being presented to organizations that operate in field such as manufacturing, services, small businesses, education, healthcare and non-profit.

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Chapter 2, Problem 14PA

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Interpretation:The measures of performance against which the organizations applying for the Baldrige award are assessed.

Concept Introduction:In 1987, the United States congress established the Malcom Baldrige National Quality Award in raising awareness on management of quality within organizations in the U.S.A. Companies that have successfully implemented systems of quality management are being recognized in this regard. This award is considered the highest presidential honor in relation to performance excellence. It is being presented to organizations that operate in field such as manufacturing, services, small businesses, education, healthcare and non-profit.

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