EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 17, Problem 8PA
a)
Summary Introduction
Interpretation:A flowchart depicting the catalog order-filling process is to be developed.
Concept Introduction:Lean process is a method that aims to reduce waste and improve efficiency. It focuses on effectively providing value to the customers by improving the products and services delivered.
b)
Summary Introduction
Interpretation:prospects for improving the process using lean principles are to be identified.
Concept Introduction:Lean process is a method that aims to reduce waste and improve efficiency. It focuses on effectively providing value to the customers by improving the products and services delivered.
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What is the definition of a processing item?
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Group of answer choices
Can respond quickly to customer demand
Creates greater flexibility
Less likely to have obsolete inventory
More environmentally sensitive
Suppose we have a business of supplying fruits and vegetables to customers. So How to manage a order when there is lack of team members(more then 3-5 employes on leave on same time ) in the order management and order need to be fulfilled in short span of time in the following situations :-I) When Delivery team missing II) When Packaging Team missingIII) When Billing Team missing (Answer in points only ) upvote for quality answer
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- The sales department receives all orders from the customers. While receiving the order, the sales team authorizes the payment and check line items. If authorization is failed, a cancelation message is sent to the customer. On the other hand, each line item is checked with the stock. If it is in stock, assigned to the order otherwise the item is removed from the list. If stocks are available for all products and payment is authorized, the sales team dispatched the order.Shipping teams ship the order to the customer. The method of delivery is decided conditionally. Depending on the condition either the Urgent Delivery activity or the Regular Delivery activity is performed. The delivery procedure is finished when the customer receives it and signs in. Draw an Activity diagram based on the above scenario.arrow_forwardThe sales department encourages its customers to forward the orders in any form, including mail, e-mail or fax. The sales clerk first converts these sales order into the standardised sales order. For this purpose, the sales representative requests the missing information, if any. When the order is received, the sales clerk checks the customer’s creditworthiness of the customer from his computer terminal. Sales clerk thinsk that checking the accounting record is not technical and he can perform these duties efficiently. Two years ago, the sales clerk requested the accounting department to provide him with a list of customers whose account receivables are written off. The sales clerk is still using thisinformation to check the creditworthiness of the customers. The sales clerk did not differentiate the new customers from the existing customers and he is using the same procedure to check the creditworthiness of the new customers. The customer’s order is rejected if the customer’s credit…arrow_forwardDraw a flow chart depicting the ordering process for delaing with telephone orders at One Book-Music Storearrow_forward
- Choose an example for work- in-process (WIP)inventory from the following. a. Stock of purchased items O b. Stock of raw materials O c. Stock of partially processed materials O d. Stock of finished productsarrow_forwardYou are in charge of the store in a large organization. You have been assigned the task of reducing the movement of materials and associated costs. Which of the following would you perform to eliminate cross covers, long distances and back tracking? a. Check for the scarcity of materials. b. Analyze the type of materials. c. Check for the availability of materials. d. Draw the flow chart to visualize the direction of materials movement.arrow_forwardRecall "Tommy's Dresses to go" case. Three years after, this company still rents designer dresses to customers, but it has managed to streamline its internal processes and expand to different segments of demand. Now, customers can rent clothes for anywhere between 1 days to 30 days, and each customer is sent only one (1) dress (instead of 2 dresses described in the case). The company alsó takes only 13 number of days to turn around a dress (i.e., this the duration starting with return from a customer, to again being rented out to a customer). The current demand is an average of 1,000 customers per day, and the company owns total of 30 thousand dresses. What is the average rental duration? (i.e., what is the average number of days, a customer keeps a dress).arrow_forward
- How to manage a order when there is lack of team members in the order management and order need to be fulfilled in short span of time in the following situations :- I) When Delivery team missing II) When Packaging Team missing III) When Billing Team missing (Answer in points only ) upvote for quality answerarrow_forwardStrategies on how to improve order accuracy in the restaurant. Discuss briefly the action/corrective plan.arrow_forwardWhat is intermittent processing and when is it used? Contrast it with flow processingarrow_forward
- Which is not considered to be an OPSCM execution process by any of the most popular models? Select one: A. returns B. manufacturing/production/make C. logistics D. procurement/acquisition/purchasing E. research & developmentarrow_forwardCan you do the calculations in Excel file showing all the work? You are a planner at a small distribution warehouse. Historically, the warehouse has targeted fulfilling 10 orders per hour for planning purposes. However, as the diversity of products has expanded, as well as the size of orders, this target has proven to be unreliable, as the orders are continually behind schedule and customers are complaining about late deliveries. Your supervisor has tasked you with determining a better target so that the warehouse may provide better delivery estimates to customers for their orders. Over the past week you gathered data for the number of orders fulfilled each day. This data is shown in the following table. Day Monday Tuesday Wednesday Thursday Friday Orders 88 64 72 56 80 A. Assuming 8 hours of operations each day, what is the mean and standard deviation for orders fulfilled per hour? The following table may help with these calculations. N is the total…arrow_forwardFinance manager does not have to deal with other functional department Select one: True Falsearrow_forward
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