(a)
Interpretation: The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of Airplane Boarding process.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
(b)
Interpretation:The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of Cabin process.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
(c)
Interpretation:The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of ticket transfer to other southwest flights.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
(d)
Interpretation:The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of frequent flyer program.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
(e)
Interpretation:The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of baggage handling.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
(f)
Interpretation:The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of seat assignment system.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
(g)
Interpretation:The lean service system of southwest Airlines is compared to the Full-service Airlines on the basis of service encounters.
Concept Introduction:
Lean service system is a philosophy that considers any non-value added resources expenditure on consumers as waste. The process further involves eliminating such wastes so that the efficiency of the organization is improved as a whole.
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