Chapter 17, Problem 2CQD

Summary Introduction

Interpretation: Comparison of paper based value chain based and electronic value chain.

Case Summary:

CMA is a large health care system which includes hospitals, satellite centers and outpatient clinics. Here the data was unorganized which led to various delays in patient treatment. Moreover, various appointments were to be made by patients before going to an authorized doctor. It made all the process very troublesome. Moreover, if doctor needs to retrieve data for any patients, it might take several hours, days or even weeks to get previous medical history of patient. But CMA introduced a system where all the data got stores in 7000 computer terminals. It almost takes 2 minutes to retrieve data from previous sources. Although CMA had to spend certain amount of dollars but system now could connect to suppliers, outside labs, and pharmacies.