Marketing
Marketing
14th Edition
ISBN: 9781259924040
Author: Roger A. Kerin, Steven W. Hartley
Publisher: McGraw-Hill Education
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Chapter 10.4, Problem 10.4LR
Summary Introduction

To determine: The “insignificant point of difference” leads to a new product failure..

Introduction:

A product is a service or physical item that can be offered or made to a customer in order to satisfy their wants and needs. A company gets new products in two ways. One is acquisition and another one is developing a new product.

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Why can an “insignificant point of difference” lead to new-product failure?
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Customer satisfaction improves the product?
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