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- how should a customer problem be handled or solved by the company or business organization?the food and dairy company is it a customer-oriented or a product-oriented company?What do you think are the characteristics of a good customer service? Customers are vital component of businesses, why do you think customers are important?
- Select two service firms. First one is a low-contact service firm and second one is high-contact service firm. Which of these two approaches are more suitable in extending customer satisfaction and why?What are some of the key reasons that a customer remains loyal to a product, a service, or an organization? Give an example of your loyalty to a product, a service, or an organization.What determines supply and demand in service organizations? How does supply and demand impact services in a service marketing economy? What can businesses do to plan for fluctuations in demand for their services?
- Why is personal dimension important in customer service?When the value of a loyal consumer (VLC) business segment is high, can quality products and services be offered at premium rates to these customers? Can they be allowed less service if their VLC is low? ExplainWhat, in actuality, is the relevance of needs that serve no practical purpose? Therefore, what evidence do you have to support this claim?
- Do you feel that firms that focus on their customers are more lucrative because of the influence that service has on the retention of customers? Your response has to contain at least three supporting arguments, please.What role does customer service play in post-purchase behavior, and how can companies ensure that their customer service teams are equipped to handle post-purchase inquiries and issues?T F The ultimate objective of business firms shouldbe to satisfy the needs of their customers.