What are some of the key reasons that a customer remains loyal to a product, a service, or an organization? Give an example of your loyalty to a product, a service, or an organization.
Q: Detailed information about any logistic company and the product or service it provides. The…
A: Some of the best logistics and supply chain management companies are XPO Logistics, UPS Supply…
Q: What is the result when sales exceed the cost to produce goods or render services? What is the…
A: In every business organization, there is a lot of planning that is needed for the business, the…
Q: Giving high quality customer service at Landsy Company A friendly phone call by a sales…
A: Quality defines standards that help to quantify something. For example, there are some standards set…
Q: Marco, a plumbing, heating and AC company located in California, has a simple but powerful product…
A: Marco believes in customer satisfaction before making money. It main goal is to provide best…
Q: The Sales process is not a rule of thumb but a better way of handling a sale based on the…
A: For cheaper products, the process may Short and step by step
Q: Suppose a company intends to offer a new service to ssome of its internal customer. Discuss how the…
A: The product or service life cycle is the process through which a product goes from the time it is…
Q: Can you identify a GAP that exists between teachers and students in the course Services Marketing?…
A: Service marketing is a special branch of marketing that includes the marketing of services, such…
Q: ess devices are bringing training pretty much anywhere employees can get a signal on their cell…
A: Mobile Learning is also called M-learning or mLearning. Any substance created or burned-through on…
Q: BI applications must be integrated with databases. legacy systems. enterprise…
A: Business intelligence (BI) is an innovation driven interaction for breaking down information and…
Q: ployment and community support. Assuming that the business group has been able to do this with the…
A: Customer Data is a center zone all its own. From purchaser conduct to the prescient investigation,…
Q: Kentucky Fried Chicken once measured its managers' success by how little chicken was thrown away at…
A: The management of Kentucky Fried chicken wanted to measure the success of its manager by evaluating…
Q: Marco, a plumbing, heating and AC company located in California, has a simple but powerful product…
A: Marco company has services which are related to the business, its product is service product not…
Q: “A service is rented rather than owned.” Explain what this statement means, and use examples to...…
A: In contrast to objects, which we can touch or handle, services are non-physical, intangible…
Q: The maintenance costs of running a company was too high. Explain at least 5 ways to retain the…
A: Profitability is an organization's capacity to create more benefit than it spends. Firms for the…
Q: Explain Christopher Lovelock’s five services classification techniques. Give suitable Indian…
A: In basic words, services are deeds, cycles, and exhibitions. Be that as it may, the expanding…
Q: Analyze how organizational level play the vital roles in input, process and output in a Basic…
A: The organizational level in any organization refers to the hierarchical structure of various…
Q: The management team of a small furniture-manufacturing company is under pressure to increase…
A: according to the case study, the following answers are :
Q: According to the production concept, consumers will favor products that are ________ and ________.…
A: The production concept states that consumer would always prefer a product that is not very expensive…
Q: Bigbasket.com allows customers to order their groceries, vegetables online and get it home delivered…
A: Below mentioned are the importance of differentiation strategy: 1. The first importance of…
Q: Think that customer-centric companies are more profitable than their competitors, considering the…
A: This question is related to Business service quality topic and It falls under Business-Operations…
Q: Select a “critical” business service and discuss how you go about planning its continual service…
A: Continual service improvement is to brainstorm the places for improvement and execute them in a…
Q: Please mark the examples of the factors, which may cause the destabilization of the organization.…
A: Ans. Destabilisation is the process of disturbing the stability of an organisation or upsetting the…
Q: design the customer service experience for a customised luxury clothing boutique.
A: Service delivery process is all about creating wow factors so as to capture the attention of the…
Q: 25 In the e-service success factors, service-oriented success factors deal with how the e.services…
A: Answer correct option is TRUE - it is true that in the e-services success factor, service- oriented…
Q: What are the problems related to firms’ departments like production, accounts, and sales?
A: Problems: Departments/Functions are very important for every business and it helps to…
Q: When is the best time for an organization to conduct value analysis on a given product
A: Operations management is the administration of operational processes within an organization to…
Q: Jessica albaa has been hired as an information systems consultant for Royal Caribbean cruise lines.…
A: Information system refers to a system in which all the employees are connected with eachother and…
Q: Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before…
A: Operations management is an area of management dealing with production, storage and delivery of…
Q: Suppose you work in a corporate firm as a sales representative. What would your first approach be to…
A: Note- We are authorized to answer one question at a time, since you have not mentioned which…
Q: ________are the major receipt of information from other systems. a. DSS. b. MIS c. ESS. d. TPS. Set…
A: Information system professionals organize and arrange raw data in a logical manner. Decision makers,…
Q: The value of the good or service should be determined.
A: Honor code: Since you have asked multiple questions, we will solve the first question for you. If…
Q: Suppose a company intends to offer a new service to some of its internal customer. Discuss how the…
A: Consumer is a person who buys something for his personal use. While buying something, every consumer…
Q: True or false suppliers and manufacturers should occupy facilities that are close to the customers…
A: Statement - Suppliers and manufacturers should occupy facilities that are close to the customers in…
Q: Porter's value chain comprises five primary activities and four support activities. Which of the…
A: A value chain refers to a combination of many systems a company utizies in order to generate…
Q: How does technology and social media increase the importance of providing exemplary customer service
A: Customers are the king of the market. Businesses produce their goods and service for the customers…
Q: You work for a cell phone company that is experiencing an outage in a specific area of town. A…
A: Customer complaint management is a system that manages and handles the complaints of the customers.…
Q: Write your response to the customer as if you were a COp at Monzo who had just picked up a call from…
A: Monzo uses several methods including telephone and in-app chat and is the first point of contact for…
Q: The Really Big Shoe is a manufacturer of basketball and football shoes. Ed Sullivan, the manager of…
A: Constraints serve to bound a boundary or variable with upper and lower limits. Variable constraints…
Q: What data visualization technique would you use to categorize its customers
A: Data visualization is defined as an approach used to graphically represent data and information.…
Q: Reference question 4 above. Why or why not? If not how could these organizations improve their…
A: Customer service is an important differentiating element for an organization. Good customer service…
Q: What will happen if customers are not satisfied with the services offered by a firm? What is the…
A: A firm offers the customer some sort of solution for his problems. This is called as a value…
Q: Think of a product or service in which you think constantly working on finding a unique strategy to…
A: Customer loyalty: Customer loyalty defines the relationship between an organization and a customer.…
Q: Questions. Simply answer YES or No and defend your answer by providing your basis. 1. Can you still…
A: Money is the the value with which one can exchange any goods and services he possess. For example a…
Q: Select two service firms. First one is a low-contact service firm and second one is high-contact…
A: Low contact service firm means that organisation does not usually contact with the customers whereas…
Q: What locations contain more of the business preferred customer profile?
A: A customer profile (also known as a consumer profile) is a document that contains a company's…
Q: Which of the following is a key dimension of service quality? Multiple Choice honesty…
A: Services can be referred to as anything which is intangible in its form. Intangibility refers to the…
- What are some of the key reasons that a customer remains loyal to a product, a service, or an organization? Give an example of your loyalty to a product, a service, or an organization.
Step by step
Solved in 3 steps
- Do you believe that customer-centric businesses are more profitable due to the impact of service on customer retention? Please include at least three reasons for your answer.What is a good or service that charges different rates on different groups of people (e.g., gender, age, income class)? Discuss why the difference in charge exists.When the value of a loyal consumer (VLC) business segment is high, can quality products and services be offered at premium rates to these customers? Can they be allowed less service if their VLC is low? Explain
- Do customers ask different types of questions with regard to products (warranties, guarantees, etc.) when they have construction done, or are these questions more similar to the questions consumers ask when purchasing expensive consumer goods (cars, computers, etc.)?What do you think are the characteristics of a good customer service? Customers are vital component of businesses, why do you think customers are important?Identify which level of investment in customer relationship management would the following be categorized and support your answer with at least one statement.
- According to this unit, asking a customer what they are willing to pay tells you which of the following? Group of answer choices How much the competitors think you should charge How close your customers think you are to competitor prices How much it cost to you to provide the product or service The true value of your productDo you feel that firms that focus on their customers are more lucrative because of the influence that service has on the retention of customers? Your response has to contain at least three supporting arguments, please.Why is customer service important to a business?
- Identify ten (10) products and/or services you are using that require modifications, upgrades, or improvements to further benefit the society and to take advantage of the new technologies. Be able to discuss the improvements/upgrades of the product. Please follow the template on how you write your answers: 1. Product/Service 1 - explain how is the existing product or services operate or function. Proposed improvement - discuss here how your revised product/service should operate or function. You may insert the design of your proposed product.Think of a famous company in the Philippines that provides their best resources and opportunities to grow their business and improve customer lives that leads them in building harmonious customer relationshipHow can the following help an organization maintain a strong competitive edge? Strong marketing team Regular professional development Good working relationships with stakeholders