How does operational efficiency measurement differ from financial metrics? a) Process effectiveness indicators complement cost measures b) Financial data tells complete story c) Efficiency remains constant d) Standard metrics work everywhere

Performance measurement considered as financial rather than non-financial measures includes all of the following, except:   Profit margin Return on investment Customer satisfaction Economic value-added

The following statements are true regarding the financial perspective EXCEPT:a. Financial performance can be improved through two basic approaches – revenuegrowth and productivity.b. Financial objectives typically relate to productivity.c. A financial measure might be net income.d. A financial objective might be to offer low process to satisfy and retain price-sensitivecustomers.

The value chain is the sequence of business functions in which A. usefulness is added to the products or services of an organization B. producing and delivering the product or service is of prime importance C. value is deducted from the products or services of an organization D. products and services are evaluated with respect to their value to the supply chain A contribution margin income statement is an income statement that groups costs into their variable and fixed components. True False