Which of the following statements about performance targets is true? a.Performance targets have nothing to do with performance metrics. b.Performance targets are the same thing as strategic initiatives. c.Performance targets are the same thing as performance metrics. d.Performance targets are levels of improvement that management wants to achieve for performance metrics.

Which of the following describes the best way to build/create a balanced scorecard? O a. Step 1. Create a strategy map that captures the company's strategy and shows the cause-and-effect relationships (links) between different parts of the strategy. Step 2. Define performance measures in each of the 4 perspectie or categories of the Balanced Scorecard based on the strategy map O a. Step 1. Examine best practices for "Key Performance Indicators' used by Fortune 500 companies. Step 2. Use all of the measures which are used in the "best practice" examples. O a Step 1. List all possible performance measures that the compaury could cse Step 2. Put each measure into ane of the 4 perspectives" or categories of the Balanced Scorecard.

Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Residual income

Please highlight a key flaw in utilizing income from operations as a performance indicator for investment centers.

Which of the following statements doesn't describe the organizational strategies: Select one: O a. Tactics that managers use to work toward the organisational vision O b. Contain organisation structure, financial structure, and long-term resource allocation strategies O c. Long term in nature O d. Short term in nature

Adequate project controls like SPI and CPI have the advantages of a. holding people accountable b. Prevent small problems from getting large c. making the work of accounting department easier d. both A and B are correct C. A,B and C are all correct

Which of the following is not a characteristic of an effective responsibility accounting system? a) Reports that set goals for long-term strategic performance b) Reports that show revenue and/or expense items under a manager's control c) Reports that show budgeted and actual amounts of controllable revenue and expense items d) Reports that highlight areas that need corrective action

Provide examples of critical customer and operational performance metrics that may be included in an IAA balanced scorecard (without requiring any computations).