Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Question
Chapter P5, Problem 9DQ
Summary Introduction
Interpretation:
Employees’ need for being respected and valued, how Sbucks respects and values its partners (employees) and the impact it has on employee relationships.
Concept introduction:
Employees are considered to be the heart and soul of the business. The company makes every effort in keeping the employees satisfied so that they can assure positive employee relationships that will lead towards employee retention as well as new employee attraction.
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IntroductionThe phenomenon of employee performance is a multidimensional construct and an extremely vital criterion for determiningorganizational success or failure. Employees are the blood stream of any business and are the most valuable assets ofevery organization as they can make or break the organization’s reputation and can adversely affect profitability.Developing countries, such as Uganda are experiencing poor employee performance in the health sector (Lutwama, 2011)and have been greatly attributed to the poor training and minimal engagement of employees. The health workers areaccused of absenteeism and untimely provision of services to their clients (Annual health sector performance report,2012/2013), low productivity, poor attitude toward clients and poor quality of health care services provided to clients(Lutwama, 2011).Previous studies indicate several determinants of employee performance for example, Bagyo (2013) found out thatemployee engagement and leadership greatly…
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