Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Question
Chapter 6, Problem 14PA
Summary Introduction
To determine: The difference between the PDCA cycle and Deming cycle.
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What is the difference between the PDCA cycle and the Deming cycle?a. The PDCA cycle includes four steps (plan, do, check, act), while the Deming cycleincludes six steps.b. The Deming cycle only applies in manufacturing.c. The PDCA cycle is a method for quality improvement, while the Deming cycle appliesto the product development process.d. There is no difference between the two approaches.
33
___is a process of measuring the performance of a company's products, services, or processes against those of another business considered to be the best in the industry, aka best in class.
a.
Benchmarking
b.
Balanced score card
c.
All of the options
d.
Ratios
Which of the following isn't a goal of a PM program?
A. limit downtime
B. keep a machine running within its specifications
C. Save a company money on maintenance so that the cost of its products stays competitive.
D. Use fewer repair parts and less time to install those parts
Chapter 6 Solutions
Operations Management
Ch. 6 - Prob. 1CQCh. 6 - Prob. 2CQCh. 6 - Prob. 3CQCh. 6 - Prob. 4CQCh. 6 - Prob. 5CQCh. 6 - Prob. 6CQCh. 6 - Prob. 7CQCh. 6 - A learning curve following the power law has what...Ch. 6 - Prob. 9CQCh. 6 - Prob. 10CQ
Ch. 6 - Prob. 11CQCh. 6 - The learning curve coefficient LCC(10, 0.8)...Ch. 6 - Prob. 13CQCh. 6 - Instead of using the learning curve coefficient...Ch. 6 - Prob. 15CQCh. 6 - Prob. 16CQCh. 6 - Prob. 17CQCh. 6 - Prob. 18CQCh. 6 - Prob. 19CQCh. 6 - Prob. 20CQCh. 6 - Prob. 21CQCh. 6 - Prob. 22CQCh. 6 - Prob. 23CQCh. 6 - Prob. 24CQCh. 6 - Prob. 25CQCh. 6 - Prob. 1PACh. 6 - Prob. 2PACh. 6 - Prob. 3PACh. 6 - Prob. 4PACh. 6 - Prob. 5PACh. 6 - Prob. 6PACh. 6 - Prob. 7PACh. 6 - Prob. 8PACh. 6 - Prob. 9PACh. 6 - Prob. 10PACh. 6 - A company has 2200 employees, on average, and it...Ch. 6 - Prob. 12PACh. 6 - Prob. 13PACh. 6 - Prob. 14PACh. 6 - In October 1908, just prior to the launch of his...Ch. 6 - Prob. 2CCh. 6 - Prob. 3C
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Three phases of the management process are planning, controlling, and improving. Match the following descriptions to the proper phase:Phase of Management Process DescriptionPlanning a. Monitoring the operating results and comparing the actual results with expected resultsControlling b. Rejects solving problems with temporary solutions that fail to address the root cause of the problemImproving c. Used by management to develop the company’s objectivearrow_forwardWhich of the following will be decided by the merchandiser of a retail store? a. the store layout and display of merchandise b. the product’s quality and their specifications c. the quantity, profit margins, discounts and other promotional items for the products d. The items will be sold in the storearrow_forwardWhich technique would be useful for each of the following situations? a. To rank-order the causes of a quality problem. b. To brainstorm the reasons why a product might have failed. c. To find an assignable cause. d. To determine if a process range is under control. e. To reduce the variability of failures found in the field under actual use of the product. f. To achieve the smallest possible variance in the time it takes to wait on tables in a restaurant.arrow_forward
- Facts gathered about the potential customer may indicate the prospects need for the product. What is this process called? a. Summary confirmation question b. Confirmation question c. Information gathering question d. Probing questionsarrow_forwardThe customer perspective of the balanced scorecard approacha. is the most traditional view of the company.b. evaluates the internal operating processes critical to the success of the organization.c. evaluates how well the company develops and retains its employees.d. evaluates the company from the viewpoint of those people who buy its products or services.arrow_forwardWhich business process takes into consideration the deficiencies identified by another process and the goals of the business? a.The value chain process. b.The work system process. c.The to-be process. d.The as-is process. What is a value chain? a.Steps used to create a product for retail. b.The set of activities used to create equipment for a customer. c.The creation of a product or service for a customer using a set of activities. d.Steps used to initiate a product for wholesale. Strategic management makes unscheduled, ad hoc decisions. Select one: True Falsearrow_forward
- For the following questions, please answer each question with detailed and descriptive content from your research while also providing your intuitive response to the questions. Grading is determined on the quality of the response. 1-2 pages, APA format. You are the current owner of an E-Commerce business called ‘Poison Berry’. You acquired this business from a previous owner. You purchased the business for $250,000, no money down and $5,000 a month over the next several years until the loan is paid off. The business sells home fragrances, candles, incense, and sprays for the home. You have been successful within your online community and are starting to receive emails from customers across the world inquiring about your products. They are curious as to products you may start to offer for offices. 1)Please explain in full detail your business strategy for expansion. 2)What would you need to create, examine, and define before expanding including barriers, concepts, and a plan?arrow_forwardWhich one of the following statements is TRUE in the context of sequencing performance criteria? Select one: a. Tardiness is the difference between the completion time and the due date. b. The makespan is the difference between the completion time of a job and ready time for that same job when all materials, specifications, and so on were available. c. Tardiness is the amount of time by which the completion time exceeds the due date. d. Makespan is the amount of time by which the completion time exceeds the due date. e. The flow time is the difference between completion time of last job in the group and start time of first job in the group.arrow_forwardPlease submit one Excel file with answer cells that require formulas having the formulas within the cell. A manager is trying to educate employees on the effects of personal health and workplace performance. The manager has gathered data from a group of employees to evaluate the effects of sleep and sickness. The manager asked employees to record the total number of hours of sleep they had over 10 working days in two weeks and compared it to the number of sick days that each took over those 10 days. The manager wonders if a non-linear model is a better relationship between the variables. Sick Days Total hours of sleep 0 80 2 40 1 60 0 70 3 50 2 90 4 35 1 68 0 72 2 55 Is a linear or non-linear relationship better for hours of sleep predicting sick days and why? Use the most appropriate model to forecast sick days if someone got 85 hours of sleep. PLEASE USE AN EXCEL FILE TO DETERMINE THE ANSWER AND SHOW THE…arrow_forward
- 7.b. Mean time before failure describesA. how long it will take between failures at your plant.B. how long before one component in a group will fail.C. how a failure will occur on a component that’s inside a machine.D. the amount of time a component will last when it’s heavily loaded.7.c. Under an ISO 9000 program, which one of the following employees is responsible for checkingcompleted work to make sure it has been performed to company specifications?A. The maintenance general managerB. The PM program administratorC. A shop foremanD. A maintenance technicianarrow_forwardWhat is the best description of the process for determining what and how the customer wants the product to perform? a. Customer loyalty b. After sales service c. Needs identification d. Customer complainsarrow_forwardhelp me with parts a,,b,c. Previous experts provided the wrong answer for me and please draw the graph so i can get a clear image.arrow_forward
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