Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 6, Problem 10PA
Summary Introduction
To determine: The employee turnover.
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Assume that you are working for a telecommunications company. your company tracks churn (customer turnover). your estimated churn rate is 1.5% what is your annual retention rate?
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The performance of staffing is affected by the internal and external environment of the enterprise.
Chapter 6 Solutions
Operations Management
Ch. 6 - Prob. 1CQCh. 6 - Prob. 2CQCh. 6 - Prob. 3CQCh. 6 - Prob. 4CQCh. 6 - Prob. 5CQCh. 6 - Prob. 6CQCh. 6 - Prob. 7CQCh. 6 - A learning curve following the power law has what...Ch. 6 - Prob. 9CQCh. 6 - Prob. 10CQ
Ch. 6 - Prob. 11CQCh. 6 - The learning curve coefficient LCC(10, 0.8)...Ch. 6 - Prob. 13CQCh. 6 - Instead of using the learning curve coefficient...Ch. 6 - Prob. 15CQCh. 6 - Prob. 16CQCh. 6 - Prob. 17CQCh. 6 - Prob. 18CQCh. 6 - Prob. 19CQCh. 6 - Prob. 20CQCh. 6 - Prob. 21CQCh. 6 - Prob. 22CQCh. 6 - Prob. 23CQCh. 6 - Prob. 24CQCh. 6 - Prob. 25CQCh. 6 - Prob. 1PACh. 6 - Prob. 2PACh. 6 - Prob. 3PACh. 6 - Prob. 4PACh. 6 - Prob. 5PACh. 6 - Prob. 6PACh. 6 - Prob. 7PACh. 6 - Prob. 8PACh. 6 - Prob. 9PACh. 6 - Prob. 10PACh. 6 - A company has 2200 employees, on average, and it...Ch. 6 - Prob. 12PACh. 6 - Prob. 13PACh. 6 - Prob. 14PACh. 6 - In October 1908, just prior to the launch of his...Ch. 6 - Prob. 2CCh. 6 - Prob. 3C
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- The employee turnover can be computed as:a. Number of new employees recruited per year/Average number of employeesb. Average number of employees/Number of new employees recruited per yearc. 1/2 × Average time an employee spends with the companyd. 1/2 × Number of new employees recruited per yeararrow_forwardWhat difference does it make if a customer wants a 10,000-unit order produced and delivered all at one time or in 2,500-unit batches?arrow_forwardA man gets a rise of 10% in salary at the end of his first year of service, and the further rises of 20% and 25% at the end of the second and third years respectively. The rise in each case is being calculated on his salary at the beginning of the year. To what annual percentage increase is this equivalent?arrow_forward
- You have just graduated from the medical technology program and have been hired by a hospital-based laboratory. This is a hospital that you have not trained in and is completely new. You have been hired for the evening shift 4- 12. In detail, explain how you would approach the first 3 months of your employment. Remember the first three months of any new employment is probationary.arrow_forwardYou have just graduated from the medical technology program and have been hired by a hospital-based laboratory. This is a hospital that you have not trained in and is completely new. You have been hired for the evening shift 4- 12. In detail, explain how you would approach the first 3 months of your employment. The first three months of any new employment is probationary.arrow_forwardYou are setting up a new production line for a new type of delivery drones. You observed that the cost for the 10th unit was $6296.33 and the cost for the 80th unit was $4146.15. a) What is the K for the learning curve model of this production line? b) What is the s for the learning curve model of this production line? c) At which unit does its production cost start to be less than $1500?arrow_forward
- The personnel manager of Powerwest Inc. wants to estimate the direct and cumulative average direct labor hours for producing 30 locomotive train units during the next year. He estimates from past experience that the learning rate is 90 percent. The production department estimate that manufacturing the first unit will take 30,000 hours. Each employee averages 200 hours per month. The production rate forecast is as follows: Month Production Rate (units) Month Production Rate (units) January 2 July 2 February 3 August 4 March 2 September 3 April 4 October 3 May 3 November 1 June 2 December 1 Show/explain step by step, so I fully understand the process. How many direct hours are required to produce the 30th unit? How many total hours are needed to produce all 30 units? What is the maximum number of employees required next year? If the learning rate were to change to 0.85, what would be the impact on the total hours…arrow_forwardOne reason why firms would choose a salary system rather than a commission compensation system is that their employees might become less concerned about the quality of their work. O True O Falsearrow_forwardSuppose a manufacturer of copiers has concluded that a 70 percent learning curve applies to the time a beginning service technician takes to install copy machines. Use the Learning Curve Excel template to answer the following questions: If the time required to install the first copy machine is estimated to be five hours, what is an estimate of the time required by a new technician to install the second and third copiers? Round your answers to one decimal place. For x = 2 it takes hours For x = 3 it takes hours If the learning rate changes to 65 or 95 percent, what is an estimate of the time required by a new technician to install the second and third copiers? Round your answers to one decimal place. For x = 2 and a 65% LC, it takes hours For x = 3 and a 65% LC, it takes hours For x = 2 and a 95% LC, it takes hours For x = 3 and a 95% LC, it takes hoursarrow_forward
- The personnel manager of Powerwest Inc. want to estimate the direct and cumulative average direct labor hours for producing 30 locomotive train units during then next year. He estimates from past experience that the learning rate is 90 percent. The production department estimate that manufacturing the first unit will take 30,000 hours. Each employee average 200 hours per month. The production rate forecast is as follows: Month Production Rate (units) Month Production Rate (units) January 2 July 2 February 3 August 4 March 2 September 3 April 4 October 3 May 3 November 1 June 2 December 1 How many direct hours are required to produce the 30th unit? How many total hours are needed to produce all 30 units? What is the maximum number of employees required next year? If the learning rate were to change to 0.85, what would be the impact on the total hours and the number of employees needed to product 30 units?arrow_forwardWhen qualified applicants are scarce, recruiting becomes extremely competitive, particularly when two companies go after the same candidate, as often happens in the case of searching for professionals. After interviewing three short-listed candidates, a high-tech company, Company X, made an offer to one and advised the other two candidates that they were unsuccessful. The successful candidate was given one week to consider the offer. The candidate asked for a week’s extension to consider the offer but was granted only an additional three days.At the end of the time period, the candidate verbally accepted the offer and was sent a contract to sign. Rather than returning the signed contract, the candidate informed Company X that he had accepted a position at Company Y. He had received the second offer after verbally accepting the first position at Company X. The second company knew that the candidate had verbally accepted Company X’s offer. Before accepting Company Y’s offer, the…arrow_forwardEmily Sanders has been an excellent employee since she started working two years ago. However, lately, she has not been performing up to standard. Preparing for the meeting with Miss Sanders, you developed the following list of actions that occurred in the last six weeks. Arrived 20 minutes late four times Arrived 45 minutes late one time Performed 10.5% below the production standard Yelled several times at a coworker who was trying to help her. Became extremely upset with another coworker. Explain in detail how you would address each of these issues to Miss Sanders during the meeting with her.arrow_forward
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