Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 4, Problem 6P
Summary Introduction
To construct: A list of steps for withdrawing cash from an ATM machine with the possible problems that might arise.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
what is the risk mitigated in To gain access to the warehouse, warehouse employees must place their thumb on a biometric reader. If the thumbprint is authorised, the turnstile is activated to gain access to the warehouse.
Decribe a list of steps for making a cash withdrawal from an automated teller machine (ATM).
Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem.
Perform a hierarchical task analysis for withdrawing $150 cash from a bank's drive-
through ATM.
Chapter 4 Solutions
Operations Management
Ch. 4.4 - Prob. 1.1RQCh. 4.4 - Prob. 1.2RQCh. 4.8 - LEGO A/S IN THE PINK Lego A/S overcame the recent...Ch. 4.8 - Prob. 2.1RQCh. 4.8 - Prob. 2.2RQCh. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.S - Prob. 1DRQCh. 4.S - Prob. 2DRQCh. 4.S - Prob. 3DRQ
Ch. 4.S - Consider the following system: Determine the...Ch. 4.S - A product is composed of four parts. In order for...Ch. 4.S - A system consists of three identical components....Ch. 4.S - A product engineer has developed the following...Ch. 4.S - The guidance system of a ship is controlled by a...Ch. 4.S - One of the industrial robots designed by a leading...Ch. 4.S - A production line has three machines A, B, and C,...Ch. 4.S - Prob. 8PCh. 4.S - A Web server has five major components that must...Ch. 4.S - Repeat Problem 9 under the condition that one of...Ch. 4.S - Hoping to increase the chances of reaching a...Ch. 4.S - An electronic chess game has a useful life that is...Ch. 4.S - A manufacturer of programmable calculators is...Ch. 4.S - Lucky Lumen light bulbs have an expected life that...Ch. 4.S - Prob. 15PCh. 4.S - Prob. 16PCh. 4.S - A major television manufacturer has determined...Ch. 4.S - Prob. 18PCh. 4.S - Determine the availability for each of these...Ch. 4.S - Prob. 20PCh. 4.S - A manager must decide between two machines. The...Ch. 4.S - Prob. 22PCh. 4.S - Auto batteries have an average life of 2.7 years....Ch. 4 - Prob. 1DRQCh. 4 - Prob. 2DRQCh. 4 - Prob. 3DRQCh. 4 - Prob. 4DRQCh. 4 - Prob. 5DRQCh. 4 - Prob. 6DRQCh. 4 - Prob. 7DRQCh. 4 - Prob. 8DRQCh. 4 - a. What is meant by the term life cycle? b. Why...Ch. 4 - Prob. 10DRQCh. 4 - Prob. 11DRQCh. 4 - Prob. 12DRQCh. 4 - Prob. 13DRQCh. 4 - Explain what quality function development is and...Ch. 4 - Prob. 15DRQCh. 4 - Prob. 16DRQCh. 4 - Prob. 17DRQCh. 4 - Prob. 18DRQCh. 4 - Prob. 19DRQCh. 4 - Describe some of the trade-off that are...Ch. 4 - Prob. 2TSCh. 4 - Prob. 3TSCh. 4 - Prob. 1CTECh. 4 - Prob. 2CTECh. 4 - Prob. 3CTECh. 4 - Prob. 4CTECh. 4 - Prob. 5CTECh. 4 - Give two examples of unethical conduct involving...Ch. 4 - Prob. 1PCh. 4 - Prob. 2PCh. 4 - Prepare a service blueprint for each of these...Ch. 4 - Prepare a service blueprint for each of these post...Ch. 4 - Prob. 5PCh. 4 - Prob. 6PCh. 4 - Prob. 7PCh. 4 - Prepare a table similar to that shown in Problem...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A pharmaceutical company has the following situation involving the processing of purchases transaction, were the outside entities are suppliers (who receive purchase orders and ship ordered goods with packing slip), the inventory control department (which prepares requisition related to the needed goods), the store room( which accepts received goods from the receiving department together with receiving reports), and the cash disbursements department ( which receives approved suppliers invoices, together with supporting purchase orders and receiving reports), and management (which receives purchase analysis reports from purchasing ) Required: Draw a context diagram (data flow diagram) for the situation Prepare in good form level zero data flow diagram that articulates with links to context diagram in A the sub processes Preparing the requisitions for needed goods Place order for goods Receive and count goods Place goods in store room Record invoice and approve for payment Prepare…arrow_forwardWith the use of proper examples, clearly define the following concepts:International Ship Security Certificatearrow_forwardPlease help me understand the problem Problem Intro: Cold-Chain in health care is defined as a temperature control supply chain involving a system of transporting and storing vaccines and drugs. It consists of three major components: transport and storage equipment, training personnel, and efficient management procedures. The majority of the vaccine in the cold chain is typically maintained at a temperature of 2-8°C. Maintaining cold chain integrity is extremely important for healthcare product manufacturers. Especially for the vaccines, improper storage, and handling practices that compromise vaccine viability prove a costly, time-consuming affair. Vaccines must be stored properly from manufacture until they are available for use. Any extreme temperatures of heat or cold will reduce vaccines potency; such vaccines, if administered, might not yield effective results or could cause adverse effects. Case Description link : http://bit.ly/2hRAgYE answer the following questions based on…arrow_forward
- Justin is a carpenter and makes furniture which he sells via the internet. He needs a new machine with steel attachments to speed up the drilling process for his work. He contacts Fixing and Building Machines Ltd who recommends a machine which they claim is more than 10 times quicker and stronger than his old machine. Justin goes into Fixing and Building Machines Ltd. Before paying for the machine, he sees a sign on the wall behind the counter that has the words “Important Information: READ BEFORE PURCHASE! Fixing and Building Machines Ltd accepts no liability.....” in bold, red print at the top. However, the sign is falling down from the wall and the rest of the words are obscured by a large plant. Had Justin been able to read the rest of the sign, he would have read “....for loss howsoever caused.” Justin signs a document, buys this machine and takes it with him. When he tried it he found it to be no quicker than his old one and the attachments broke. He also found that it started…arrow_forwardHow would you handle the scenario accordingly if the customer came to you first before contacting your lawyer?arrow_forwarda list of the situations when identifying information is required to be supplied, in addition to the situations where self-service kiosks, automated teller machines, and point-of-sale devices may be utilized. Please include all the precautionary steps the ATM has taken.arrow_forward
- The check book balance of Ccc Company on December 31,2020 was P4,000,000. Data about certain cash items follow. • A customer amounting to P200,000 dated January 2,2021 was not included in the December 31,2020 checkbook balance. • Another customer check for P500,000 deposited on December 22,2020 was included in its checkbook balance but returned by the bank for insufficiency of fund. The check was deposited on January 5, 2021 and cleared two days. + A P400,000 check payable to supplier dated and recorded on December 30,2020 was mailed on January 16,2021. * A petty cash fund of P50,000 with the following summary on December 31,2020: Coins and Currencies 5,000 Petty cash vouchers 43,000 Return value of 20 cases of soft drinks 2,000 50,000 • A check of P43,000 was drawn on December 31,2020 payable to petty cash. 3. What is the "cash" balance on December 31,2020?arrow_forwardMake a recommendation Describe the potential limitations of the recommended solution and what to monitor to ensure it will be successfully implemented.arrow_forwardA shoe store manager received a claim letter from a disturbed customer that the shoes they had ordered were delivered in an unacceptable state. He needs to send a response to inform the sender about the company's decision. The manager doesn’t have to evaluate the situation nor review their policies before responding. He must focus on the solution and place the blame on the key person who is responsible for the act. Finally, he should let the customer know how the situation will be resolved. How many guideline/guidelines is/are not proper for responding when a third party is at fault? * A.One guideline is not proper B.Two guidelines are not proper C.Three guidelines are not proper D.Four guidelines are not proper E.All the guidelines are not properarrow_forward
- These examples (Loan application received, customer order sent, application rejected) are considered to be: Activities Lanes Gateways Pools Eventsarrow_forwardThe local preschool resides at a church. Children that attend the church and other community members use the playground on a regular basis. What safety issues might result from the playground being available for use to other people other than the preschool? How might this affect the selection of equipment and storage for the playground?arrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning