Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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 How would you handle the scenario accordingly if the customer came to you first before contacting your lawyer? 

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Introduction

As a business owner, it is not uncommon to encounter difficult situations where customers may approach you with complaints or concerns. In some cases, customers may come to you before contacting your lawyer, and it is important to handle these situations with professionalism and care. In this scenario, it is crucial to listen to the customer, acknowledge their concerns, and take steps to resolve the issue. It is also important to consult with your lawyer to ensure that your business's interests are protected. In this article, we will explore in detail how to handle this scenario and provide tips for navigating difficult customer interactions.

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