Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 2, Problem 5DRQ
Summary Introduction

To determine: The usefulness of balance scorecard.

Introduction: Competitiveness, strategy making and productivity are three crucial aspects for a firm to withstand and succeed in present competitive business environment. These elements are interrelated which must be handled efficiently in order to attain competitive edge.

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What exactly is a balanced scorecard? Describe each of its four components.
In as few words as possible, please define "balanced scorecard." How does it relate to the functioning of a business?
How is a BSC (Balanced Scorecard) useful for organizations?   What is meant by the term “balanced’ in BSC – what is being balanced?
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