Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 2, Problem 4CTE
Summary Introduction
To Find: Whether activity of Person S is ethical and suggest what can be done if Mr. X is in place of Mr. S.
Introduction: Competitiveness, strategy making and productivity are three crucial aspects for a firm to withstand and succeed in present competitive business environment. These elements are interrelated which must be handled efficiently in order to attain competitive edge.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Implement an Employee Performance Program
You have been hired as the new General Manager (GM) of a casual dining property, such as Bone Fish Grill, Red Lobster or Olive Garden. Your Direct Report (boss/District Manager) has told you to implement the corporate Employee Performance Evaluation program. Apparently, your predecessor did not have the program in place.
You have about 40 – 50 staff on the property, including a team of managers – Chef, FOH manager, and shift supervisors. The corporation uses a Graphic Rating Scale and expects managers to evaluate staff every year.
Questions:
1.Introduction: As the new GM, do you think implementing an employee performance evaluation system is a good idea? Why or why not? What is the purpose of Performance Appraisals?
2.Steps: What steps do you need to take to implement this system? How long will it take?
3.Methods (types) of Review Forms: What is a Graphic Rating Scale? Will you use Self-Evaluations, Peer Evaluations, 180 Staff evaluations of…
Mr. Smart is working by employing skilled workers. He is considering the introduction of some incentive scheme - either Halsey Scheme or Rowan Scheme of wage payment for increasing the Employee productivity to cope with the increased demand for the product by 10%. He feels that if the proposed incentive scheme could bring about an average 5% increase over the present earnings of the workers, it could act as sufficient incentive for them to produce more and he has accordingly given this assurance to the workers. As a result of the assurance, the increase in productivity has been observed as revealed by the following figures for the current month: RO 30 are the Hourly rate of wages (guaranteed), Average time for producing 1 piece by a worker at the previous performance is 20 seconds (This may be taken as time allowed), No. of working hours per day for each worker is 480 minutes and the worker worked for 360 minutes and his actual production during the day was 1,550 units. Calculate bonus…
After working as an assistant manager for two years, Rebecca Learner was promoted to the manager position. She did not have a degree from university, but she had over 15 years of experience in the restaurant industry. On her first day as manager, she met with the three assistant managers and all of the frontline employees to discuss ways they could take the restaurant forward. Some of the frontline employees expressed that customers often complained about several things such as hygiene, portion sizes, the appearance of the restaurant, employee uniforms, high labor turnover, and outdated menu items. Rebecca also asked customers what they liked and did not like about the restaurant. Taking all of the comments and suggestions into consideration, she started working with her frontline employees and managers on specific initiatives. They introduced new menu items, some of which were well received and others not so successful. They changed the tablecloths and plates, but the customers did…
Chapter 2 Solutions
Operations Management
Ch. 2.7 - Prob. 1.1RQCh. 2.7 - Prob. 1.2RQCh. 2.7 - Prob. 1.3RQCh. 2.7 - Prob. 2.1RQCh. 2.7 - Prob. 2.2RQCh. 2 - Prob. 1DRQCh. 2 - List the key ways that organizations compete.Ch. 2 - Prob. 3DRQCh. 2 - Prob. 4DRQCh. 2 - Prob. 5DRQ
Ch. 2 - Contrast the terms strategies and tactics.Ch. 2 - Contrast Organization and operations strategy.Ch. 2 - Prob. 8DRQCh. 2 - Prob. 9DRQCh. 2 - Prob. 10DRQCh. 2 - Prob. 11DRQCh. 2 - Prob. 12DRQCh. 2 - Prob. 13DRQCh. 2 - Prob. 14DRQCh. 2 - Prob. 15DRQCh. 2 - Who needs to be involved in formulating...Ch. 2 - Prob. 2TSCh. 2 - Prob. 3TSCh. 2 - Prob. 1CTECh. 2 - Prob. 2CTECh. 2 - Prob. 3CTECh. 2 - Prob. 4CTECh. 2 - Prob. 5CTECh. 2 - Prob. 1PCh. 2 - Prob. 2PCh. 2 - Prob. 3PCh. 2 - Prob. 4PCh. 2 - Prob. 5PCh. 2 - Prob. 6PCh. 2 - Prob. 7PCh. 2 - Prob. 8PCh. 2 - A company offers ID theft protection wing leads...Ch. 2 - Prob. 1.1CQCh. 2 - Prob. 1.2CQCh. 2 - Prob. 1.3CQCh. 2 - Prob. 2.1CQCh. 2 - Prob. 2.2CQCh. 2 - Prob. 2.3CQCh. 2 - Prob. 2.4CQCh. 2 - Prob. 2.5CQCh. 2 - Prob. 2.6CQCh. 2 - Prob. 2.7CQCh. 2 - Prob. 1OTQCh. 2 - Prob. 2OTQCh. 2 - Prob. 3OTQCh. 2 - Prob. 4OTQCh. 2 - Prob. 5OTQCh. 2 - Prob. 6OTQCh. 2 - Prob. 7OTQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- What are some of the performance management challenges that must be addressed, no matter what the system?arrow_forwardMr. Juma is the owner of the Computer Manufacturing Firm in Oman. He considers training and development as a same activity and do not pay much attention to the either training or development of his staff. Mr. Juma believes that since he has recruited experienced staff therefore, all the staff knows how to work effectively and efficiently. The productivity of his Computer Manufacturing Firm is going down, staff are demotivated and the old experienced staff members have started resigning from the job. He is confused and not able to understand the reasons of these events happening in his firm. Mr. Juma has appointed you as a HR consultant to solve these problems of his firm. In light of your BSDR 1006 HRM Course knowledge, provide the answers of the following questions to Mr. Juma. 8. Explain the difference between training and development to Mr. Juma and describe how the training as a system works. 9. Suggest the various training and development methods to Mr. Juma so that productivity…arrow_forwardexamine the key components and strategies involved in designing an effective performance management system that fosters goal alignment and facilitates employee growth. Additionally, you’ll discuss the benefits of such a system and provide practical considerations for its implementation using the job you have identified in previous module assignments. For this paper, consider the following questions: · Why are performance management systems important? What are the benefits? · Considering the job you identified in previous module assignments, what are the Key Performance Areas (KPA) or Key Results Areas (KRA) for this position? How do the KPA/KRAs align with the organizational goals? What supports are needed to enhance the employee’s performance? · How do you propose measuring the KPA/KRAs? Describe your proposed assessment procedures and annual timeline cycle. · How would you address performance that does not meet expectations? · What…arrow_forward
- Mr. Juma is the owner of the Computer Manufacturing Firm in Oman. He considers training and development as a same activity and do not pay much attention to either training or development of his staff. Mr. Juma believes that since he has recruited experienced staff therefore, all the staff knows how to work effectively and efficiently. The productivity of his Computer Manufacturing Firm is going down, staff are demotivated and the old experienced staff members have started resigning from the job. He is confused and not able to understand the reasons of these events happening in his firm. Mr. Juma has appointed you as a HR consultant to solve these problems of his firm. In light of your BSDR 1006 HRM Course knowledge, provide the answers of the following questions to Mr. Juma. Questions 9. Suggest the various training and development methods to Mr. Juma so that productivity of his organisation can be improved.arrow_forwardLincoln Electric Company's guaranteed employment policy ensures that employees will not be laid off for any economic reason. This has led to low employee turnover at the company. Are there any negatives about such a policy for Lincoln Electric?arrow_forwardMr. Juma is the owner of the Computer Manufacturing Firm in Oman. He considers training and development as a same activity and do not pay much attention to either training or development of his staff. Mr. Juma believes that since he has recruited experienced staff therefore, all the staff knows how to work effectively and efficiently. The productivity of his Computer Manufacturing Firm is going down, staff are demotivated and the old experienced staff members have started resigning from the job. He is confused and not able to understand the reasons of these events happening in his firm. Mr. Juma has appointed you as a HR consultant to solve these problems of his firm. In light of your BSDR 1006 HRM Course knowledge, provide the answers of the following questions to Mr. Juma. Questions 8. Explain the difference between training and development to Mr. Juma and describe how the training as a system works.arrow_forward
- how do you Manage time and resources in real life. Management should include defining efficiency and productivity as they relate to time and resource management developing a plan of work differentiating between high- and low-priority tasks adapting work goals based on time and resources considering resources ○ human (personnel)—capitalizing on strengths; respecting professional goals ○ capital—maintaining equipment to ensure longevity and efficiency ○ natural—using responsible and sustainable practices.arrow_forward1. The balanced scorecard has been considered as an appropriate measure to assess the effectiveness of social ventures and other non-profit organizations. Select a social venture you are familiar with and apply the balanced scorecard to measure its effectiveness.arrow_forwardJoe works for SoPo Ice Cream. On break it is normal for the employees to help themselves to a scoop or two of ice cream and eat it in the break room. Joe knows the ice cream isn’t free and in training on the first day his manager told him that employees aren’t allowed to eat any SoPo Ice Cream without paying for it, and then winked at Joe. Which of the following statements best describes Joe’s situation?The employees work hard and it is understood that eating some ice cream is part of their pay;No one is harmed;Everyone is doing it, including his manager, and there’s no reason he shouldn’t;The ice cream costs the company money and eating it without paying for it is stealing.Based upon the suggestions made in the text, what do you recommend Joe do in this situation? Think about whether Joe might do or not do something now and take another step(s) later depending upon the outcome of the first.arrow_forward
- Scenario 3 The management team is concerned about the continuing performance of one of employees in your department. The employee is a single mother, African-American, and has worked at the company for 10 years. She had worked the same job for 9 of those years, but this past year was hired into your department and is still within her 1-year probation period. She continues to struggle to do the job and is on an improvement plan. Unfortunately, she is not improving, and the process may lead to termination. You are aware that various aspects of employment law can come into play (At-Will clauses, discrimination, BUSS410 – Portfolio Project 3 documentation, etc.). Explain to the management team their responsibilities in this type of situation. Describe some goals and outcomes for the employee that can help improve their behavior (be specific). Provide some options and possible repercussions of this behavior to your colleagues. Discuss what you feel was the most appropriate…arrow_forwarddetermine which of the eight elements of total quality management you believe are present in the above case study. Motivate your answersarrow_forwardGive examples of the activities that each of the following managers might be involved in if he or she worked for the Coca-Cola Company ?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub